TT602 rubbish

[gazzawazza]

i've just discovered that a work email i sent this afternoon has not been delivered (which is important because it's to do with being granted access and visibility to various sports teams i coach, in our club management app i.e. talktalk is directly interfering with my ability to work).

" Server error: '453 4.1.1 g3fZqjrxVhpMJ Too many messages (TT602)' "

I've counted the number of emails and recipients i've sent to in the last 24 hours.

11 recipients total

11 emails total

Yes that's the outrageous volume of 1 recipient per email (not an average but factual statement)

This can't by any stretch of the imagination be considered overuse.

This is also therefore an unjustified interruption to a paid service, which is unacceptable.

I'm using outlook 2021 as my main client and have been since June (POP)

I use K9 for android (IMAP) most frequently to check my emails but i pretty much only ever send from my outlook client on my PC.

I've checked webmail and the only active connection is my current webmail window

Is this a 24 hour suspension then?

Given it looks like one is capped at 10 recipients and/or emails in a 24 hours period - and i sent an 11th email - how can talktalk honestly justify this?


Gary

[gazzawazza]

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@Ady-TalkTalk wrote:

Hi Gary, its almost impossible for me to get that information for 1 offs I'm afraid. 

Ady

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fair enough. Sorry for the slow reply.

However, it's happened again.

"Too many messages (TT602)"

8 emails (TOTAL), 11 recipients (TOTAL) since 00.09 today (call it 7 and 10, because the final email was blocked by you).

Even counting back 24 hrs from now (18.52), it was only 9 emails total and 12 recipients total.

This is just ridiculous.

I cannot see how this volume justifies suspension.

9 emails in a rolling 24 hour period, to a total of 12 recipients combined.

[Ady-TalkTalk]

Hi Gary, its almost impossible for me to get that information for 1 offs I'm afraid. 

Ady

[gazzawazza]

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@Ady-TalkTalk wrote:

The sending issue would still apply if it is a legit volume block. Remember, there are blocks per hour and per 24 hours.

Ady

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thanks @Ady-TalkTalk 

haven't tested but have assumed things are ok now (been 48 hrs).

Btw, users have to assume the worst, because if it's 24hrs but someone hopes or thinks it's a 1 hr suspension, then you've just lost an hour.

couple of questions:

1. i assumed TT602 was 24 hrs and TT601 is 1 hr - correct?
   
   i think that was the rule for TT502 and 501
   
   
2. what reasons could there be for TT602?
   
   
3. can you find out why i got TT602, if it wasn't for too many messages?

thanks,

Gary

[Ady-TalkTalk]

The sending issue would still apply if it is a legit volume block. Remember, there are blocks per hour and per 24 hours.

Ady

[gazzawazza]

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@Ady-TalkTalk wrote:

Hi Gary, do you still get the same message if you send it via webmail?

Ady

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thank you for picking this up @Ady-TalkTalk 

i haven't dared try. My understanding is that it's a 24 hr suspension and i just can't afford for it to be extended.

Does the TT602 restriction NOT apply if using webmail?

This is honestly such a poor user experience.

I would like to list why:

- my usage cannot be considered extreme (i sent 11 emails to 1 recipient each and got the TT602 declination, so presumably the cap is 10 email and/or recipients in a 24 hrs period, which is trivial)

- when one wishes or needs to send an email, one should be able to (within limits of course but i'm not an e-marketeer, for example)

- email needs to be reliable - if one is having to count the number of recipients or emails in a 24 hr period and then live with a service where you are unsure whether sending is going to be restricted or not, this cannot be considered a good end-user experience

- this is a paid for service, which makes these interruptions and uncertainty about core service functionality even more of a bitter pill

- i do not feel there are any like the send caps with other providers (however, talktalk have me over a barrel regarding my legacy mailbox)

if i had an alternative method of running this mailbox, i would leave immediately.

[Ady-TalkTalk]

Hi Gary, do you still get the same message if you send it via webmail?

Ady