The iPhone will not authenticate an IMAP connection to your mailbox until TalkTalk Support restore IMAP access. I'll request access but that's unlikely to be restored until sometime next week.
What's the model of iPhone and its iOS operating system? If you need confirmation of the secure settings to use then just say.
Until then use webmail to stay in touch.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address and password, select Sign in.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Account holder name, TalkTalk home 'phone number (if not Data Only broadband)
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add the email address needing access and your customer account number
Check and Save changes
Select here: Update your profile
The iPhone settings guide is below. Is the iPhone the only way you access mail messages other then webmail that is secure by design using an up to date browser? Any mail collection service, desktop, laptop, notebook, tablet, other phone? All devices must use secure settings from now on.
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Email settings and device setup guides for TalkTalk Mail
Setting up TalkTalk email on iPhone
