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email support

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Email settings

silverback
Team Player
Private Message TalkTalk
Message 4 of 4

I've received an email from info@consumer.talktalk.co.uk saying that I have to change Incoming and Outgoing mail settings by 23rd Feb. and I've got to change then on every device I use to access email.

Is this a genuine email from TalkTalk or a malicious spoof?

Thanks, 

Silverback

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3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi Nigel37hd, have you now changed the settings to the secure ones?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Ady-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi Silverback, its genuine. If you don't make the change to secure settings your mailbox/es will be limited to webmail access only. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Nigel37hd
First Timer
Private Message
Message 3 of 4

I believe it is genuine. I received same email with 17 Feb deadline and can no longer access TalkTalk email via any of my apps.

Still trying to get account unlocked so suggest you take it seriously.

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