Emails sent to me are not arriving

[Jonny321]

Hello,

I am not receiving emails from people I *know* have emailed me .  I have not received emails from them for about 2 weeks.

GDPR being what it is I'm sure that you will understand that I do not wish to publically identify the senders 'names or the domain that they are sending from.  However, my problem seems similar to one mentioned by another user on 3/1/23.

The domain in question is highly respectable!  Three users of the domain have sent emails to me which have not arrived.  They have not received any sort of 'undeliverable' warnings.

I believe that at least one other TalkTalk customer is having the same problem, involving the same sender's domain.

Can you help, please?

Thanks!

[Ady-TalkTalk]

I can't I'm afraid. The tool I have access to isn't powerful enough to cope with the massive data bundles that come with bigger searches. 

Ady

[Jonny321]

Thankyou for your email reply, Ady.

Is there any chance you can go further back than 7 daysto check for any emails rejected for my mailbox?

What's bothering me is othat ne of the three senders using the domain sent emails to me and to many others last Friday.  I didn't receive it.   Nor did someone else I know (a TalkTalk customer). 

[Ady-TalkTalk]

I ran a check for any mail rejected by us for your mailbox in the last 7 day and there's nothing in there.

Ady

[Jonny321]

Hello, Ady -

Thanks for replying.

I have checked my filters.  None apply to the senders I'm having problems with, and I have no 'Forwards' at all.

I'll happily add the sender's addresses to the private notes in my community profile but I'm afraid that I don't know how!  Culd you please enlighten me please?

A weird development:  I sent a test message to one of the addresses last night.  The recipient replied!   this morning  I spoke with her and am sure she said she'd replied with no attachments and sent a further test WITH an attachment!  I don't see the latter.  I asked for a read receipt in my last night's email and that duly arrived.

[Ady-TalkTalk]

Hi Jonny321, have you logged into webmail and double checked that there are no filters or forwards in place? I can run a 7 day check with the sender email address for you. If you want me to do that please add the sender addresses to private notes in your community profile. 

Ady

[Jonny321]

PLEASE ...can someone at TalkTalk look into his?  The lost incoming emails are important to me.  I have asked the senders to check that they are sending emails and not receiving any form of message indicating they are blocked from my email ISP (TalkTalk!) or are otherwise undeliverable.

Thanks