cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

Emails wont send, reject due to 'Policy reason'

ArkRoyal
Chat Champion
Private Message TalkTalk
Message 46 of 46

Not for the first time my emails will not send via my OE Classic client but will still send from the TT webmail portal. This is a big inconvenience last experienced I think in November and know from this that it is not the fault of OE Classic. 

I know other people are also experiencing this problem from time to time and will add in below the comments made by Roy Harrison with which I fully concur. Don't know if it has anything to do with it that like Roy I am receiving masses of scam emails which I then forward (when I can...) to report@phishing.gov.uk . He finished his comments with "Please can Talk talk advise? However, there is no response I can see from TT yet his post is marked as being resolved!

Please Talk Talk - do something for once and for all to correct this annoying problem. I welcome your response asap please.

 

05-02-2025 12:01 PM - edited ‎05-02-2025 12:24 PM sent by Roy Harrison

Message 5 of 5

I run a Thunderbird email client on a Windows desktop and have been doing so for many years. Recently I have had trouble forwarding emails using this as some get rejected by the talk talk outgoing server with an error message: "Reject for policy reasons". It has appeared the in the last couple of months or so, something has changed on the outgoing mail server that has become more strict in its validation of emails.

 

I can understand the blocking of some emails, although it's still frustrating, as some are spam that I am trying to forward to report@phishing.gov.uk which is the UK National Cyber Security Centre.

However, I recently attempted to forward an email I had created that was originally a simple textual email and the email client outgoing server rejected this. However, when I tried to forward it from the web mail, it worked. So, there is something perhaps too strict about the outgoing server for Windows clients compared to web mail. It seems weird, but that's my experience. Please can talk talk advise?

0 Likes
45 REPLIES 45

Message 21 of 46

Thanks for your good wishes. Actually I confirmed only that internet access was fine but the problem of sending emails out remains. Still the case that I can receive emails sent from the webmail to my email client - simply cannot send out.

 

[ERROR] - An error occurred. Account: "mail.talktalk.net", Protocol: "SMTP", Task: SMTP send all messages, Server: "smtp.talktalk.net", Port: 587, TLS: No (1.2), Error message: "Error in response to the DATA command. SendMail (failed). C: .; R: 550 5.7.1 Reject for policy reason" For more details look in "Log" tab - error messages are marked in red color.

0 Likes

Message 22 of 46

I hope everything went well at the hospital, I'm glad that your services are fine now. Please test again and send out an email to see if it goes, if it gives you an error please provide me with that error message. Thanks

0 Likes

Message 23 of 46

Yes internet access doing fine. Hospital visit was a bit daunting tbh.

0 Likes

Message 24 of 46

@ArkRoyal hope you are doing good. Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

Phili
0 Likes

Message 25 of 46

Hi Phili,

Just returned home from a hospital appointment. Yes the same problem persists today.

0 Likes

Message 26 of 46

Good morning @ArkRoyal I just need to check with you before continuing with the checks if you had attempted again after yesterday's diagnostics and is the problem still there? 

Phili
0 Likes

Message 27 of 46

Okay thank you for confirming.

0 Likes

Message 28 of 46

Think it may have been best part of a week now.

0 Likes

Message 29 of 46

I understand and the issue started recently or it's been happening.

0 Likes

Message 30 of 46

Yes please I still need your assistance. Just tried to send a test email to my partner and still cannot send with the error message remaining the same - reject for policy reason.

0 Likes

Message 31 of 46

Hi there ArkRoyal. Please confirm if you still require assistnce so that we can continue with checks.

0 Likes

Message 32 of 46

Version 10.0.26100 Build 26100. 

There is only one device I send emails on which is my laptop.

0 Likes

Message 33 of 46

Can you tell me the version of the operating system on your devices used?

0 Likes

Message 34 of 46

Windows 11 Home - fully up todate.

0 Likes

Message 35 of 46

Please confirm the operating system on your Laptop?

0 Likes

Message 36 of 46

Always my laptop.

0 Likes

Message 37 of 46

No worries, please confirm what device are you using when accessing your email?

0 Likes

Message 38 of 46

Apologies for not coming back to you before but having to prep for guests this evening.

Internet access not a problem today or recently. Did a restart on OE Classic and problem remains.

0 Likes

Message 39 of 46

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

0 Likes

Message 40 of 46

Thanks. Yes messaging you from home.

0 Likes