Everymail Account

[Space_Captain]

Hi - Have set up an account with everymail with the £5 Monthly option. I am receiving emails ok, but still cannot send emails from any of the accounts, which isnt great as I need to send mail out from one of the accounts for university stuff within the next few days. It is impossible to "chat" to AI as I am just going round in circles.

[nambuso-TT]

Hi there @Space_Captain we do not have an update as yet however when we have an update we will let you know. Please be advised that we are working on this as a priority. We do apologize for the inconvenience caused. Thanks

[Space_Captain]

Is there any update to this?Time is ticking, and to be honest I do not have much faith in either party resolving this anytime soon.

[Mandisa-TT]

It has affected a number of customers, and we have escalated this, we appreciate your patience.

[Space_Captain]

Thankyou - This seems to be affecting lots of customers as well

[Mandisa-TT]

Hi @Space_Captain I apologize for any inconvenience this may have caused. Your issue has been escalated by Philile-TT, and we will provide an update as soon as we receive a response.

[Space_Captain]

The bank has it inplace including a ref number

[nameunknown_]

@Space_Captain 

Okay, and what about my question "Have you confirmed that your bank account has the direct debit in place too?"

If so, there's probably little point in cancelling the instruction and subscribing again, so you are left with waiting on TalkTalk to resolve the situation, which might take a while. You might be well advised to set up an alternative email account, if you haven't already done so.

[Space_Captain]

@nameunknown_  via the Subscribe tab in the TalkTalk Mailbox Manager.

[nameunknown_]

@Space_Captain

Okay. It looks like that email is from Everymail. Have you confirmed that your bank account has the direct debit in place too? I accept that you ought to have received a further email from Everymail, if setting up the direct debit was unsuccessful, but it's worth checking, if you haven't already checked.

If a direct debit has been set up in your bank account, I guess your options are either continue to wait for TalkTalk to resolve the situation, or cancel that direct debit and try again, because as you have already said, there is no way EVA will transfer you to live chat (with a human) whilst Everymail does not recognise you have subscribed.

How did you subscribe, was it via the Subscribe tab in the TalkTalk Mailbox Manager, or some other way?

[Space_Captain]

Here we are

subscription

[nameunknown_]

@Space_Captain 

You say you have subscribed, but it appears that your subscription has not been processed/recognised.

Do you have evidence that you have subscribed, e.g. an email from Everymail, or a bank account direct debit arrangment?

This is what EVA had to say about the subscription process:

Let's troubleshoot the subscription process together.

1. Check Your Email: Please ensure that you have checked the email associated with your account for any confirmation or welcome emails from Everymail. Sometimes these emails can end up in your spam or junk folder.

2. Payment Confirmation: If you completed the subscription process, verify that the payment was successfully processed. You can check your bank or payment method for any charges from Everymail.

3. Account Status: If you have received a confirmation email and the payment has been processed, but you still do not have access, it may be worth trying to log out and log back into your account.

4. Contacting Support: Since you are currently a TalkTalk customer, you can reach out to TalkTalk support for immediate assistance regarding your subscription status.

Response to "I did not receive payment confirmation" is:

1. Check Payment Method: Verify that the payment method you used is valid and has sufficient funds. Sometimes, transactions can be declined for various reasons.

2. Retry Subscription: If you believe the subscription did not go through, you may want to try the subscription process again. Make sure to follow all the steps carefully.

[Space_Captain]

@Billx 

Succinctly put. Plain for us mere mortals to see at least.

[Billx]

@Space_Captain 

So, Everymail regard you as 'not subscribed' yet

Even though you have subscribed and paid.

And your current email provider is showing as TalkTalk, instead of Everymail.

It's as if you haven't done, what you have already done.

And they should have removed the 'Subscribe' tab on the left, soon after you subscribed.

And further. they, Everymail, don't have a phone number or an email address to contact them about this.

This is so incomprehensible.

At least we can all see, what you can see.

Thank you for sending the additional picture.

Bill

[Space_Captain]

Hi there - this is the landing page after sign in.

signin

[Billx]

Hi, @Space_Captain 

Can you try going to https://tt.everymail.com/myaccount/#/login again, and then using the email address and password  you used to subscribe, and send the picture again. Just the one picture, after you enter your password and click 'sign in'. The picture you sent in the morning is not really readable, as the characters are too small, even though the screen I am using is a decent size. See if you can get a picture that you yourself can see and read on your screen.

I'd appreciate that.

Bill

[siphosethu-TT]

Thank you for providing me with this information, I will take this information back to TalkTalk and get back to you as soon as I get an update on what happens next okay. Thanks

[Space_Captain]

This is another gem from the chatbot "I apologize for the confusion, name. Since you are currently a TalkTalk customer and have not yet subscribed to Everymail, you do not have access to live chat support.

As an Administrator, you do have the option to subscribe to Everymail, which would grant you access to additional support options, including live chat. If you're interested in subscribing, I can assist you with that process.

In the meantime, if you need assistance with your TalkTalk account, I recommend contacting TalkTalk Support directly.

Please let me know how you would like to proceed!"

[Space_Captain]

As stated previously, signing into your Everymail accounts sends you to Talktalk mail, which tells you you do not have a subscription. There is absolutely NO WAY to contact Everymail through the chat bot. I have tried. The chat bot says this " To connect with a live support agent, please log into your Everymail account and use the chat feature available there. This will allow you to get immediate assistance from a support representative." There is no option when signed in because it is signing you into TALKTALK MAIL.

[Billx]

It looks like Everymail is passing the parcel to TalkTalk

and then TalkTalk passes the parcel back to Everymail.

That's called a circle.

It should be staying at Everymail.

Bill

[siphosethu-TT]

Hi there @Space_Captain, if you've already subscribed to Everymail I suggest you contact them as we won't be able to do anything much from our end as they are handling your emails now. I have provided a link below directing to chat, please try again and I'll be here for you to give me updates on the progress. Thanks

https://everymail.com/support