Everymail

[stevedurham1959]

Hello, Can you please link my 2 e-mail addresses with my broadband account. my addresses are listed in my private notes.Thanks.

[mandisa1-TT]

Thank you so much for doing so @stevedurham1959 🙂

[stevedurham1959]

Hello,I have corrected my email address in my private notes to .net.

[mandisa1-TT]

Thank you for the support @Gliwmaeden2:)

[Gliwmaeden2]

Thanks, @mandisa1-TT, yes, it was the customer who needed to update Private Notes, but as you have got both addresses now with .net, it seems everything is under control......

.... in as much as it can be with all of this!

[mandisa1-TT]

Thank you so much @Gliwmaeden2. I am unable to update the customer's private notes. However I have completed the webform with the correct addresses both ending with .net

[Gliwmaeden2]

@mandisa1-TT, do you mean NOT entered .com?

Both email addresses should end in .net, as I understand it. 

@stevedurham1959, did you update the details in Private Notes for staff to avoid connecting the .com one?

[mandisa1-TT]

I have submitted the form for you and rectified the error and entered the .com
 

[mandisa1-TT]

My apologies, I have located 2 of your accounts. It seems the email address that you are experiencing issues on is linked on the disconnected account. I have completed the form for you and the back-office team should be able to link the email address to your active broadband account.

[stevedurham1959]

Thanks for the advice! as you've probably realised I'm new to this stuff!

[mandisa1-TT]

Thank you so much for the information a @stevedurham1959.Can you please confirm if you have an active TalkTalk broadband account?

[Gliwmaeden2]

@stevedurham1959 

Please NEVER display personal information in the public thread. 

The email addresses should be in Private Notes near the end of Personal Information in the profile area. 

You access this via your avatar, settings etc. Make sure you SAVE CHANGES. 

[stevedurham1959]

I have had  a previous account that is now disconnected.A far as  I can remember,the email address I used was: XXXXX This is one of the two email addresses I still use. The other is : YYYYYYYY

[Mandisa-TT]

Thank you for confirming, can you confirm if the email address was ever linked to a disconnected account you may have had with us in the past?

[stevedurham1959]

Hello, the email you are asking about should have read .net not .com. my mistake.

[Mandisa-TT]

I have located your account and can confirm that only one of the two email addresses you provided is linked to your active broadband account. I will be completing a web form to link the other email address as well, ensuring it is excluded from the EveryMail migration process. The email address with a domain talktalk.com on your private message is not linked, can you confirm if the email address was ever linked to a disconnected account you may have had with us in the past?

[Mandisa-TT]

Hi @stevedurham1959 I will access your account and assist you with your query.