Ask us about your TalkTalk email account and Webmail.
on 15-01-2026 12:28 PM
on 16-01-2026 02:31 PM
Thank you. Please allow time for the timescale provided for feedback.
on 16-01-2026 02:27 PM
ok
on 16-01-2026 02:25 PM
We will now pass this to a case manager who will complete further diagnostics to fix your email issue and we will contact you on your preferred number in the next 3 working days (not including Saturday and Sunday).
on 16-01-2026 02:24 PM
yes
on 16-01-2026 02:24 PM
@oz2net can I use the mobile number that is registered on the account just in case we need to contact you.
on 16-01-2026 02:22 PM
Thank you.
on 16-01-2026 02:19 PM
done that - I think.
on 16-01-2026 02:14 PM
Please privately provide 1 email address that cannot send emails to you.
on 16-01-2026 02:12 PM
Firefox mostly but also used Chrome
on 16-01-2026 02:06 PM
Can you tell me which browser or web browser that you're using?
on 16-01-2026 02:05 PM
First noticed problem Monday 12/01/26.
First noticed when trying to set up account on Prudential and email authentication emails not received.
First error message I have was 12/01/26 @ 23:49
I have included below the last error message received (first part of email addressee removed) today at 02:30 for a message sent Thursday 15/01/26 @ 14:29
on 16-01-2026 01:48 PM
Can you provide the date and time when this issue first occurred?
on 16-01-2026 01:44 PM
Yes
on 16-01-2026 01:42 PM
Is this the error message?
Explanation: host mx004.tt.xion.oxcs.net [135.125.7.164:25] said: Connection
deferred - OXSEU001_130 -
https://postmaster-oxseu.vadesecure.com/inbound_error_codes/#_130
on 16-01-2026 01:40 PM
It is
on 16-01-2026 01:39 PM
Please ask the sender to check the sent item folder if their email and confirm email being sent is available?
on 16-01-2026 01:37 PM
Yes
An error message is received but not immediately only after many hours
on 16-01-2026 01:33 PM
To answer this question: I want you to speak to the email sender and confirm if they were able to sent the email successfully or are they seeing error message when sending it. Is it a yes or no?
on 16-01-2026 01:32 PM
yes
on 16-01-2026 01:32 PM
@oz2net so basically you use webmail to access your emails?