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Gmail treating emails from TalkTalk account as Spam

DaveB1361
Team Player
Private Message TalkTalk

on ‎27-05-2026 08:50 PM

Message 7 of 7

Posting separately in case anyone else is losing sent e-mails from talktalk.

When I tested my talktalk email to make sure it was working after transition I was sending to a gmail account and nothing was happening.

Bottom line was - in Thunderbird the incoming server was configured to POP3 - which doesn't support a junk folder.

I had to set up the gmail account in Thunderbird which automatically configured to IMAP. A spam folder appeared - with the 'missing' emails.
All I need to figure out is how to stop it marking all my talktalk emails as junk - which isn't that urgent as I can now see if Spam arrives - and I don't normally e-mail myself 🙂

Posted in case it might help someone else.

 

DaveB
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6 REPLIES 6

Divsec
Community Star
Private Message TalkTalk
In response to DaveB1361

on ‎28-05-2026 07:46 AM

Message 1 of 7

Hi @DaveB1361 I was thinking of the aalowed sender? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support. 03451720088
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fr8ys
Community Star
Private Message TalkTalk
In response to DaveB1361

‎27-05-2026 10:05 PM - edited ‎28-05-2026 07:47 AM

Message 2 of 7

Hit a wrong button. Should be 30, but 42 might well work better Frood.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to DaveB1361

on ‎27-05-2026 09:52 PM

Message 3 of 7

The backroom team are there for the agents on the phone  / Chat support teams to refer cases through to, @DaveB1361.

 

Simply no staff on the forum. Nothing else has changed. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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DaveB1361
Team Player
Private Message TalkTalk
In response to fr8ys

on ‎27-05-2026 09:45 PM

Message 4 of 7

Thanks - but of course there is no talktalk email backroom staff any more. So any solution regarding allow lists of IP addresses is a non-starter.

Why turn off the router for 39 minutes? Surely the ultimate answer should be 42 minutes with a dose of "Don't Panic"! [Cue the theme music to "The Hitch Hikers guide to the Galaxy" :)) ]

But I will go and try it.

DaveB
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fr8ys
Community Star
Private Message TalkTalk

on ‎27-05-2026 09:21 PM

Message 5 of 7

This was happening quite often and affecting many customers a few months back.

 

Starting a new session by turning router and or ONT box off for 39 minutes did help some customers. 

 

Others were referred by TalkTalk staff to the email backroom team who could clear it.

 

If a new session doesn't solve it, or @Divsec advice, then you will need to contact TalkTalk again. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Divsec
Community Star
Private Message TalkTalk

on ‎27-05-2026 09:12 PM

Message 6 of 7

Hi @DaveB1361 try this https://knowledge.workspace.google.com/admin/gmail/advanced/allowlists-denylists-and-approved-sender... 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support. 03451720088
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