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email support

Ask us about your TalkTalk email account and Webmail.

Hacked e-mail account

DaveP44
First Timer
Private Message TalkTalk

on ‎11-02-2025 03:37 PM

Message 7 of 7

My e-mail account seems to have been hacked. Now all incoming e-mails go direct to Trash and not Inbox.  What do I have to do to correct this situation?

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6 REPLIES 6

Ady-TalkTalk
Support Team
Staff
Private Message
In response to DaveP44

on ‎14-02-2025 09:43 AM

Message 1 of 7

That's great, thanks for letting us know. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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DaveP44
First Timer
Private Message TalkTalk

on ‎13-02-2025 01:55 PM

Message 2 of 7

Whatever you've done it seems to have worked.  I'm now able to receive and send e-mails OK.  Once again, thank you.

DaveP44
First Timer
Private Message TalkTalk

on ‎13-02-2025 10:24 AM

Message 3 of 7

Yes I did.  I've just tried to reply to your query by e-mail and the message 'cannot send' came up!

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Ady-TalkTalk
Support Team
Staff
Private Message
In response to DaveP44

on ‎13-02-2025 09:58 AM

Message 4 of 7

Did you reset the password to a brand new one never used before?

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

DaveP44
First Timer
Private Message TalkTalk
In response to Ady-TalkTalk

on ‎12-02-2025 11:40 AM

Message 5 of 7

Thank you for that.  I am now receiving e-mails in my In box.  However, when I now to send an e-mail the message comes up "You are blocked sending mail".  Please help.

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Ady-TalkTalk
Support Team
Staff
Private Message

on ‎12-02-2025 10:02 AM

Message 6 of 7

Hi DaveP44, I've disabled the mail filter that was sending your mail to trash. Please reset your mailbox password to a new one never used before and that should protect your mailbox. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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