Help Blocked From Sending Email

[JulesL]

I have a tiscali webmail which i pay for monthly. recently my account cannot send emails. I am blocked from sending on laptop and phone but am still receiving mail.

Jules

[Philile-TT]

@JulesL have you tried to contact EveryMail for assistance with this? 

[JulesL]

seems that new company couldn't just take old payment details and transfer them...this has taken over 3 hours and shows no sign of sorting..real big mess.

[Mandisa-TT]

Thank you @Gliwmaeden2 

[Gliwmaeden2]

@JulesL, see near the foot of the page linked here:

https://help-centre.talktalk.co.uk/Email/Find_info_or_guidance_about_my_Email/Email_Transition_FAQs

That spells out whether you need to set up fresh payment details with Everymail, depending on your method of payment. 

@mandisa1-TT, I've removed the first part of the email address in @JulesL's post, as personal information details should not be left displayed in the public thread. 

[mandisa1-TT]

I am sorry to hear you are experiencing issues with your services. However your TalkTalk mail plus account was disconnected on our end and the account was migrated to Everymail this was in September.  The last payment you made to us was in August. Please contact Everymail via: Please visit Everymail Support 

[JulesL]

Message could not be sent to the following recipients: ["xxxxx@tiscali.co.uk" <j

xxxxxc@tiscali.co.uk>] (554 - 554 5.7.1 jxxxxx@Tiscali.co.uk>: Sender address rejected: You are blocked sending mail
)

[mandisa1-TT]

Hi there @JulesL I am sorry to hear you are experiencing an issue with your email services. Is there an error message?