cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

IMAP Not receiving in email client

muggsy14
Conversation Starter
Private Message
Message 8 of 8

I have ensured that my settings in eMClient are up-to-date ( did update them some time ago, but IMAP kept popping back to 193 I think it was).  I have now again reset to:

 

- IMAP 993 & SSL/TLS on special port (legacy)

and

- SMTP 587/Force usage SSL/TLS

 

I am able to send email just fine, but for last 3 days not receiving email through IMAP on MClient, but receiving okay on phone (Android).

 

From what I can see on another thread, I need to advise you of this, you will 'turn on' my IMAP again re my talktalk email address.

 

Many thanks.

- If you build it, he will come -
0 Likes
7 REPLIES 7

Message 1 of 8

Nicely done.

We do appreciate your time in letting us know. Thank you.

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution

muggsy14
Conversation Starter
Private Message
Message 2 of 8

Hi Gondola, sorry for delay - school run!

 

I did as you said, removed the talktalk email account, rebooted and then added it (manually as emclient didn't recognise) and all seems good now thanks very much.  Just have to figure out why emails are being sent to junk so often recently now, but that's another story.

 

Many thanks, very grateful for your very speedy help.

- If you build it, he will come -

Message 3 of 8

I do believe that you've just confirmed that your TalkTalk mailbox is fully functional as it's sending and receiving mail using the Gmail app on the Android phone.

 

Which, as a diagnosis, points to the emClient having a glitch in the TalkTalk account setup as being the issue. So, first, remove the TalkTalk email account from emClient, reboot the computer, and then re-add the TalkTalk email account to emClient.

 

Retest and let me know.

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution

muggsy14
Conversation Starter
Private Message
Message 4 of 8

Yes, I received your email copy of the above post sent to my talktalk email address on my android phone, but not received on eMClient.

 

I can, and just have, sent myself an email FROM my talktalk email to my gmail account using my android phone (using Gmail app) 

 

It came thorugh eMClient gmail account, just not receiving eMClient talktalk emails. (have both the gmail a/c and the talktalk a/c attached to emclient)

- If you build it, he will come -
0 Likes

Message 5 of 8

Just confirm please, are you able to send and receive mail messages using the Android email app on an IMAP email account for the same email address as you're using with emClient?

 

If that is working fine then you may need to reinstall emClient. What operating system are you running on your computer?

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution

0 Likes

muggsy14
Conversation Starter
Private Message
Message 6 of 8

Hi Gondola, those are all the settings I have on eMClient.

 

When I said I could SEND emails from my talktalk address just fine, that's short emails - if there's an attachment it's not sending, even if it's a simple one-page scan attached.

 

I have up-to-date version - was updated a couple of weeks ago if memory serves.  Version is 9.2.1628 (a307a94) 

 

Error message is "IMAP connection timed-out"

muggsy14_0-1678972954410.png

Cheers.

 

- If you build it, he will come -
0 Likes

Gondola
Philosopher
Private Message TalkTalk
Message 7 of 8

Hi muggsy14 

 

If your mailbox is working using an Android 'phone email app using IMAP secure settings then your mailbox does have IMAP access.

 

Have you updated your emClient software to Version 9 to support the TLS 1.2 encryption required for TalkTalk Mail? Which emClient version are you using?

 

You'll need to set up emClient as an IMAP account with the following settings:

 

Account Type  IMAP
Username Full email address
Password Email password
Incoming mail server Host mail.talktalk.net
Incoming Port (IMAP) 993
Security Policy Use SSL/TLS on special port (Legacy)
Outgoing mail server Host smtp.talktalk.net
Outgoing Port 587
Security Policy Force usage of SSL/TLS
Server Requires Authentication Yes
Authentication Method Normal Password

 

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution

0 Likes