Line One Outgoing Messages not working -

[janiej]

I have changed the setting as per instructions but cannot get outgoing messages to send - I have windows 10.  Can anyone help please

Thanks you

[Ady-TalkTalk]

Hi janiej, follow Gondola's advice and you'll be sorted quickly.

Ady

[Gondola]

OK, Outlook 2010 is inherently insecure and does not support the StartTLS encryption command required for TalkTalk Mail outgoing mail.

So, it is a case of either using Windows Mail that's part of the Windows 10 package or downloading Thunderbird or BlueMail desktop email apps that are a bit more like Outlook in appearance. Or use any other currently supported email software of your choice.

I'll guide you all the way to setting up and checking any new email software. But it is time now to retire Outlook 2010 and important that you do not allow Outlook 2010 to go online.

Let me know your choice of new software and we'll start the journey.

[janiej]

Gondola - my outlook details - tried to email you!!!

x

[Gondola]

OK, you're still using insecure POP3 settings and the legacy lineone domain name servers. I cannot tell for sure what version of Outlook it is. Some earlier versions of Outlook are not capable of using secure mail. What version of Outlook is it?

I'll give you the settings for Outlook once I know it's actually capable of secure encryption.

The reason you cannot send is that sending insecurely and without TLS 1.2 encryption via port 25 is blocked.

Have you tried setting up an IMAP email account in Windows Mail or downloading Thunderbird or BlueMail desktop?

[janiej]

Hi Gondola - my incoming mail is working fine and these are the settings for outgoing - i did change them but that did not work - hope you can help

Thank you so much

Janiej

Moderator note:  Image removed.

[Gondola]

If your mailbox has been limited to webmail access only because of continued use of insecure settings then it'll need to have email software access switched back on by TalkTalk Support once you've confirmed that whatever email software you're using in Windows 10 is in fact set up exactly as the TalkTalk Guides to email settings indicate.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

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