Linking TalkTalk Webmail to broadband account

[HugAvoider]

Hi, Can you please attach my talktalk webmail to my broadband account please?

[amahle-TT]

Okay thank you for confirming, I have re escalated this for you and a relevant team will be inContact, thanks.

[HugAvoider]

Hi @amahle-TT , yes, that is the email I want linked.

[amahle-TT]

Hi there @HugAvoider, please confirm that the email address you want us to link is the one in the private notes so we can proceed, thanks.

[Gliwmaeden2]

Assuming that's a typo re £15 a month, @HugAvoider ...?

Staff are only on here between c 8am and 6pm Monday to Friday, so you will need to check into the forum during these hours to make headway with staff replies, while they try to sort this out for you.

[HugAvoider]

• I did not receive any information about the migration to Everymail
• There is a screen that pops up when i log in asking me to subscribe for £15 a month
• The webmail logs me out within 30 seconds of logging in, so cannot attempt to send emails from the account

[nambuso-TT]

Hi there @HugAvoider. I am very sorry to hear this. Did you receive any communication from us about your email account being migrated to Everymail?

Is the sign-up option available when you login to your email account?

Are you experiencing feature restrictions (i.e. unable to send an email) in the email account? 

[fr8ys]

@HugAvoider I've escalated this for but staff are not back until Monday.

If you've not heard by Wednesday please post back and I'll escalate again.

[HugAvoider]

Hi Kanya,

I am still getting the message that my account will be deleted at the end of the month. Can you please resolve this as soon as possible?

[kanya-TT]

Hey there, @HugAvoider. Let us check if the escalation was successful. Kanya

[HugAvoider]

@sabelo-TT Has there been any movement on this? I have logged onto my webmail and it says it will be deleted at the end of next month.

[sabelo-TT]

@HugAvoider, thank you for updating your profile as I have escalated this matter to our email team on your behalf. Further communication will occur once this has been resolved. 

[HugAvoider]

Yes, I have filled in the required information in my profile. 

[fr8ys]

Have you followed the guidance hete?

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you