Linking email address to broadband account

[alisonpat]

Hi, I have received an email about changes to email addresses. I have legacy email addresses, from a previous broadband account, that I would like to link to my present account. Could someone provide assistance?

[Mandisa-TT]

Is there anything else I can assist you with today?

[Mandisa-TT]

Hi @alisonpat I have located your broadband account and it is active and I have filled in a webform for your emails(that you added on your private notes) to be excluded from the moment, You will not receive any further communications regarding signing up for OX Mail, and there will be no charges for email services since you have an active account with us.

[Gliwmaeden2]

Staff will follow up tomorrow, @alisonpat.

[alisonpat]

Hi amahle-TT, As Billx pointed out, I do have a current Broadband account. The email addresses originated with a previous account.

[Billx]

@amahle-TT 

@alisonpat  already  said 'email addresses that I would like to link to my present account' I.E. my present TalkTalk broadband account.

[amahle-TT]

Hi there @alisonpat, please confirm that you do not have an active broadband service with us at the moment, thanks.

[alisonpat]

Thanks Fez. Already done.

[nomfezeko-TT]

Hi @alisonpat , kindly refer to the advice as per fr8ys and get back to us once this has been completed. 

-Fez. 

[fr8ys]

Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you