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Managing Webmail Not Available in My Account

Cbendel
Conversation Starter
Private Message TalkTalk

on ‎17-06-2025 10:34 PM

Message 43 of 43

Hi,

I received an email about having to pay for my TalkTalk email address as I was no longer a customer.

The email was linked to an account that was closed but we still have a current TalkTalk account. The email address was actually created using this account in the first place then later I associated it with the account that was eventually closed.

However there is no option in the current active TalkTalk account to add the email address to this account. I believe we can have up to 5 email addresses.

Please can you advise.

 

Regards,

Keith

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42 REPLIES 42

angelique-TT
Support Team
Staff
Private Message

on ‎18-06-2025 08:38 AM

Message 41 of 43

Good morning Cbendel. I can see that you have an active broadband account and you will not be affected by this. I will now fill in a webform for you so we can stop any further comms related to this coming your way.

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎17-06-2025 10:41 PM

Message 42 of 43

I don't think they have thought through the ramifications, @Cbendel, because of more complex histories.

 

We're alerting Talktalk. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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