Migrating existing email addresses from old TalkTalk account to new one

[GaryB6]

Evening,

I recently moved house, and had to open a new TalkTalk account. My old account had four email addresses associated with it, I wish for them to be active on the new account so that I don't get charged to carry on using them

[siphosethu-TT]

Hi there @GaryB6, just checking in if everything is working fine with your services. If not please get back to us so we can have it looked into before emails are deleted. Thanks

[mandisa1-TT]

Hi there @Wickers66 . You are most welcome and thank you for updating us the issue is now resolved.

[Wickers66]

By chance we noticed that our emails were sending again over the weekend, and the subscribe to Every Mail banner has now been removed from my Mailbox Manager.
Thank you (all) for your professionalism here, I won't say it was a pleasant experience as it took over five weeks to get sorted, and we were without the ability to send mails for five days. It was quite painful as it goes. I hope I didn't come across as too stroppy as that usually doesn't get results, but I was getting exasperated last week.

You got there in the end.

[nambuso-TT]

Hi there @Wickers66. we have responded to your previous post. Thanks

[Wickers66]

I’ve today received another email telling my my mailbox will be closed as I’m no longer a broadband customer. 

I was assured this was all sorted, and it’s not. 

And lo and behold I can no longer send emails, which means that none of us can. 

This has been shocking. 

[Wickers66]

This is my main thread. 

[Gliwmaeden2]

@nomfezeko-TT, this is @Wickers66  / @GaryB6 's main thread.

Are you referring to PM communications? We don't generally call these threads on the forum as it can cause confusion. 

[nomfezeko-TT]

Hello, thank you for reaching out to us. I’m really sorry to hear about the issue you’re experiencing. To ensure we can assist you effectively and avoid any confusion, could you please refer to your main thread. This way, we can focus on your specific situation and get it sorted out for you as quickly as possible. We appreciate your understanding and look forward to helping you. 


-Fez. 

[Wickers66]

Disappointingly, but perhaps predictably, after checking three of the four emails addresses listed were listed can NOT send mails. This is very important to get sorted. 
I’ve replied to the last PM I had with the affected email addresses. 

[Wickers66]

All of the email addresses listed were sending ok yesterday, but this morning only mine is allowing emails to be sent. Can you please check this and sort it?

[nambuso-TT]

Hi there @Wickers66 should you require any further assistance, please do not hesitate to contact us. Thank you very much for contacting TalkTalk, have yourself a lovely day ahead.

[Wickers66]

Ok, thanks. I’ve still got the banner to subscribe to Every Mail on Mailbox Manager, so we’ll see what happens on Monday. I do hope you’re right. 

[sabelo-TT]

Yes, since we have already submitted the correspondence for you on our end to our email tea... there's nothing for you to worry about. 

[Wickers66]

Correct as in it’s all now ok? I no longer need to panic that we’ll

lose our emails on Monday?

[sabelo-TT]

Correct! @Wickers66 

[Wickers66]

Morning,

Monday is the deadline day for this, and I still haven't had confirmation that it is all sorted.

Can someone please confirm that I will still be able to send emails on Monday.

[sabelo-TT]

I hear your concerns and will kindly ask for your patience with this as there is a large number of escalations about this to our email team due to this period of migration. 

[Wickers66]

I've been told this several times over the last two weeks, and have had some correspondence with several members of staff via PM, this has been going on for weeks, but I'm still not certain it has been resolved.

[sabelo-TT]

Yes, it does @Wickers66. Further checking on my end, I do notice that an escalation was raised for you whereby a form was completed for you to link these emails to your existing active broadband account. In addition, since you are currently an active account member, you will not need to pay for your email but will also escalate this matter to our email team to stop communication which states that you will need to pay for your emails. 🙂 

[Wickers66]

Yes, I thought that was what the problem was - I was receiving the Every Mail correspondence and it stated I was no longer a TalkTalk customer, I am - and I just wanted the existing emails to remain current. It was nothing to do with logging in to My Account, I just don't want to lose these email addresses, and of course I don't want to pay to carry on using them.

Does that make sense?