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Missing Sainsburys shopping emails

victorsj
Conversation Starter
Private Message TalkTalk
Message 8 of 8

Hi I am housebound so do my shopping online with Sainsburys. Something strange has happened with my emails re my shopping. Before when I placed an order or changed it I would get an email to confirm but now I get no emails re my shopping order at all. It started about a month ago. Sainsburys tell me to put 'service@sainsburys.co.uk into my address book which I have done. The strange thing is that other emails from Sainsburys using this address of 'service' come in ok it's just the shopping confirmation ones. Now, if I change to my other email address which I rarely use the shopping emails come in fine but if I change back to my usual email address they still do not come in. My orders from Tesco come in fine.

Can somebody help me to sort this out is it something that you can fix for me? Easy instructions please. Many thanks

7 REPLIES 7

Message 1 of 8

Please follow up only on the thread you previously started, @stuart_will.

Gliwmaeden2, a fellow customer.
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stuart_will
First Timer
Private Message TalkTalk
Message 2 of 8

I am also having the same issue with Sainsbury's

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Message 3 of 8

Hi LindaK2, it seems we're allowing most Sainsbury mail with hundreds coming in and only 6 rejected in the last 7 days. I have raised this issue with the Email Product Manager and the Email Systems team. Hopefully, we'll get an update soon. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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LindaK2
Popular Poster
Private Message TalkTalk
Message 4 of 8

That's interesting, as I'm having exactly the same problem, and have been for the past 3 weeks - prior to that everything was fine. I place an online order but get no e-mail acknowledgement, and on the day my order is delivered I no longer receive a list of what is available and what isn't, which is annoying to say the least. I posted something about the problem on this site a few days ago but no-one from support has come back to me.

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Message 5 of 8

I'm afraid I've had nothing back from them in over a week. I'll chase them again now. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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victorsj
Conversation Starter
Private Message TalkTalk
Message 6 of 8

Hi Ady any chance of any progress on this Sainsburys issue? Thanks victorsj

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 7 of 8

Hi victorsj, this is an interesting one. We've accepted hundreds of order update messages from Sainsburys and blocked 2 in the last 7 days showing on the scanning tool. I've asked my colleagues in email admin to check why this is and correct the mistake that I suspect it is. I'll post back when I hear back from them. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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