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email support

Ask us about your TalkTalk email account and Webmail.

My email has been hacked

DavidL95
First Timer
Private Message TalkTalk
Message 3 of 3

Looks like someone has taken over my email account. Ho do I stop this and recover email ?

0 Likes
2 REPLIES 2

Message 1 of 3

Wait for staff support, @DavidL95.

 

They are on here Monday to Friday, daytime. 

 

Helpful if you could complete your community forum profile details for Talktalk staff to identify your account. 

 

Add your Talktalk phone number or account number in Personal Information. Go via your avatar; settings....

 

Also add the affected email address in Private Notes near the end of Personal Information. 

 

Scroll down further to SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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DavidL95
First Timer
Private Message TalkTalk
Message 2 of 3

OK, support have helped me change the password on the account and that's stopped access. However, all my old email has been wiped and all new email is being redirected to my spam folder.

 

How do I get email to arrive in my inbox as normal ?

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