No access to emails

[ClareB8]

I recently received this email and I have checked my settings etc but still have no access to emails on my laptop, iPhone or iPad: We recently contacted you, asking you to update the settings on the app or software you use to access your TalkTalk email service. Our records show that you are still accessing your email using unencrypted email settings, because of this, from 22nd February you will no longer be able to receive or send emails via this email app or software.

You will still be able to access, read, send, and receive your emails through our TalkTalk Webmail internet page. To access your email via this method, go to http://www.talktalk.co.uk/mail - you will need your email address and password to log in.

[Ady-TalkTalk]

Hi ClareB8, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

You're welcome. I'm here to support you all the way.

[ClareB8]

That’s great. Thank you so much for your help. As a technophobe, this is a nightmare! 

[Gondola]

Hi ClareB8 

The version of Microsoft Mail you have (16005.14326.21330.0) that is bundled with Windows 10 and 11 does support secure mail. The Sync Options needed are:

The iPhone and iPad are also capable of secure mail.

Device setup guides are in the Help content I previously linked to.

On the basis that you have secure mail apps and all the information needed to set them up I have requested full access is restored. Until that happens next week you'll be able to stay in touch using webmail.  TalkTalk Support will respond here next week.

[ClareB8]

Hi there, we have just renewed the Microsoft outlook and it says it’s version 16005.14326.21330.0. My iPhone 7 is iOS 15.7.3. I’m about to update my iPad to iPadOS 16.3.1 and I have deleted the email account and re added it with the correct server settings. Hopefully TalkTalk Support can now restore full access?

[Gondola]

Hi ClareB8 

What operating system is on the laptop and what version of Outlook is it?

The iPhone 7 should be ok as that is probably updated to iOS 15.2 that supports secure mail.

What iOS is on the iPad? Port 110 tells me that it's set up as a POP3 email account so that requires Port 995 for incoming mail.

Any other mail collection services or devices connecting to your mailbox?

[ClareB8]

My laptop uses Microsoft outlook and I have an iPhone 7 and an iPad. I have checked the settings on these and they have been updated other than the iPad where the incoming server is still 110 (it won’t let me change it). I have updated my profile. Please can you assist further to get this resolved?

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus