No password Error - Webmail Only

[Mime109]

My mother whos in her 70's uses an iPad/iPhone to access emails, she'd be lost trying to use webmail, she had thought the warning emails she'd received were 'scammers' while part of me is quite glad she doesnt believe everything she receives I'm now trying to sort out what could have been an easy fix had she told me back in July.

After many hours on chat with support without a resolution I came across other posts which have the exact same issue - I have updated both devices to IMAP with SSL on the correct ports (587, 993 I know these off by heart now!) and I know the passwords are correct as it will authenticate for the SMTP server and even send but I cannot receive any emails and get the no password provided issue.

I have added the relevant details to my community profile private notes as mentioned on other posts and would love to get this resolved so she can get back to normal, Can you help?

Many thanks 

James

[Ady-TalkTalk]

Hi Mime109, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

The iPad settings are good so I've requested that device access is restored for the email address in your Community profile Private notes.

TalkTalk Support will respond here next week and access returned within a couple of days after. Until then ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

[Mime109]

Thank you for your help, I have made a list of both devices and operating systems in the hidden notes and I have popped screenshots of the relevant settings below, this is the ipad but I have set to the same on both.

[Gondola]

If mum saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser. It is easy to use and until TalkTalk restore access for her iPad and iPhone it's the only way to keep in touch.

Select here:  Sign in to TalkTalk Mail

Enter her full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

On the basis that you know the settings to use I've requested access is restored. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

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