Thanks Gondola, I suspected that would very much be the outcome.
It doesn't bode well for any TalkTalk or Onetel customers who're using Mailbird client app then, if they've seen that webpage, as it was settings advice posted in March 2023!
One thing requested in your reply 28th February was for me to post back Outlook.com webmail account settings, here:-
I've also added some likes, and this query is now resolved
Thanks again for further info.
I'd previously looked at MS Outlook.com connected account settings information, and found this link which states adding connected accounts stopped in May 2021 in Outlook.com, but that previously connected accounts will still sync:-
Strangely this page includes a link (circled in red) to the page you'd posted a link yesterday Microsoft removing the add other accounts for Outlook on the web from Sept 2018 - conflicting info?
The Auto-Forward rule does seems random in operation as you say, since I got 2 new emails into one of my Onetel Inboxes this morning, one of them auto-forwarded to a BT mail account, and one didn't? So not reliable.
Finally, I did also find some March 2023 IMAP settings for TalkTtalk mail accounts for Mailbird app users, suggesting using IMAP port 143, as per webpage image here:
But aren't these still the unsecure IMAP settings for TalkTalk, which if used in a mail client app, would again result in Onetel account lockdown again for only web browser access? (I did a quick adding of an IMAP account with these settings, for one of my Onetel accounts in Outlook and they did work)
Would appreciate clarification on this question.
Thanks
Staff
Hi Ady
Sorry to report that 6 days after your above post, all of my 3 Onetel email accounts had not been restored to normal function, as they were still not working for external email (Windows 10 Mail) app access as at 7th March 2023.
Example copy of Onetel account sync error messages received from Outlook.com posted below:
Having said that, I checked again this morning, and it seems the accounts are now unlocked, as I had loads of Inbox Onetel messages delivered, downloaded caught up from the last Outlook sync date 23rd February 2023.
However, I am now getting DMARC error messages when trying to send emails in Windows 10 Mail app, from one of my Onetel accounts to another of my Onetel accounts?
One further query: In order to overcome the original problem of no longer being able to use Onetel mail accounts in Outlook Express/Outlook apps on my old Win XP desktop, I set an Auto-Forward on all my Onetel accounts (in TalkTalk webmail account settings, leaving a copy message in the Inbox) to an external BT Internet mail account, but whilst it seems to work for any messages I send from Windows 10 Mail (Outlook account) to my Onetel accounts, it does not appear to auto-forward normal external-sourced incoming emails to BT internet for any of my Onetel accounts?
Any ideas why not, or have I set things up wrong?
Thanks
Staff
Firstly, thanks Gondola for requesting that full access is restored to my Onetel email accounts - hopefully I can finish updating/applying the correct secure settings so that I can receive Onetel emails in Windows 10 Mail and Outlook mail client apps again, once TalkTalk Support has 'unblocked' them.
I have been a continuing Onetel account customer with Onetel email addresses since at least 2003, so after TalkTalk acquired Onetel (2006?) I then started to receive email messages to my primary Onetel email address from TalkTalk regarding my account and billing.
So I assume that my legacy Onetel account has migrated onto the TalkTalk customer platform, although I do not have TalkTalk account login, as with Onetel I used to use the Onetel account number for Web browser account login, whereas TalkTalk require an email for their accounts login (note - I have checked using my Onetel email address for TalkTalk account login, but it is not recognised).
I have now added my Onetel legacy customer account number to my Community profile, Personal information, Private notes, so perhaps you can check if this is still a valid TalkTalk customer account?
In case I hadn't made myself clear before, accessing Onetel email via Outlook was not using an Outlook client app, but by webmail login to my MS Outlook.com email account, where I had previously added my Onetel email accounts as external connected accounts, to sync with my Outlook.com email account inbox (albeit with the old insecure TalkTalk server settings). That way, I could receive incoming email messages from both MS Outlook, BT Internet, Gmail and all 3 Onetel email accounts in the Windows 10 Mail App, on which I previously only had my Outlook.com email account set up - hope this explains how I was using it.
So I am confident that Outlook.com webmail account access should be secure, using SSL/TLS protocols, in the same way that Talktalk webmail access is.
I am not aware/informed by MS that adding external email accounts to sync with Outlook.com accounts was discontinued, and when I use web browser login to my Outlook.com email account, and go to Settings/Sync email. it still shows the option to add up to 20 Alias Connected email accounts, including external email accounts, as highlighted here:-
As I already had the Onetel accounts set up as alias connected accounts, to sync in my Outlook.com email account (albeit with the old insecure server settings), the updated secure Talktalk server settings, as image-posted in my previous reply, should work once my Onetel email accounts full access is restored.
Finally, as for the unusual SMTP outgoing email settings (using BT SMTP server account authentication) for sending on my legacy Onetel accounts, when I originally took up a BT home Broadband contract, I was informed by BT that as all outgoing SMTP email messages would be routed through BT mail servers, that BT required outgoing SMTP authentication using my BTinternet email account login credentials to prevent spam, and when I'd tried to set up SMTP using Onetel mail servers, outgoing message sending failed with Error 530.
Current BT Email Help/Support information page extract with highlighted relevant section, shown here below:
It may be that these BTinternet outgoing email SMTP account authentication settings were only required at a time when insecure POP3 server settings were still in use (such as in Win XP/Outlook/Outlook Express), although the above image is a snapshot of current BT Email Help settings page.
But I can try using TalkTalk SMTP secure server settings (host name smtp.talktalk.net:587:0) for Onetel accounts in both Windows 10 Mail App and synced/connected accounts in my Outlook.com email account, and see if I still get Error 530, if so, I will revert to using SMTP outgoing mail with the BT SMTP server settings using BTInternet SMTP account authentication.
Will update results here when my Onetel accounts are restored back to full access.
Thanks for your response Gondola, although I didn't get any email notification of it, so have only just seen it, but it does clarify why I can't now access Onetel Inboxes except via Talktalk webmail.
As previously stated, on receipt of the August 2022 Talktalk emails, I had tried to change my Onetel account settings to the secure IMAP or POP3 settings, but without success, so had continued using the insecure POP3 settings.
I did see the Talktalk email message: "you will no longer be able to receive or send emails via this email app or software" , but did not take that to mean that my Onetel email accounts would actually be blocked for mail collection email access except via Talktalk webmail login.
However, the fact my Onetel accounts are now blocked for mail collection services does explain why I cannot now update/set up my Onetel accounts with the secure server settings in Windows 10 Mail App, or update/add my Onetel email accounts settings to sync in my Outlook.com webmail account.
From the Talktalk emails, and what you've explained, I do realise that I will no longer be able to access Onetel email using older operating systems and mail collection services, such Win XP which does not support TLS 1.2 or 1.3, nor Outlook Express, or older versions of Outlook, so I have now removed the Onetel accounts from Win XP/Outlook Express/Outlook 2000 services.
However, I do wish to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails, as I do not wish to have Onetel email access only via Talktalk webmail login.
Can you therefore arrange to restore access, as I do wish to continue to use mail collection access to my Onetel accounts on my HP Pavilion 15 Notebook laptop, system: Windows 10 (Windows 10 Home Edition, Version 22H2, OS build 19045.2604), Windows Mail App (Version 16005.14326.21330.0).
I have changed the Internet Advanced option SSL/TLS settings, and updated the 3 Onetel accounts to the Talktalk secure POP3 server settings, confirming screenshots attached here:
I also wish to continue to link my Onetel accounts to my MS Outlook .com email account, the MS Outlook.com Webmail browser access is secure, as I have updated the Talktalk POP3 secure server settings on my Outlook.com account for the synced Onetel accounts, confirming screenshots attached here:
However, this final Onetel a/c sync can't currently be re-set up in Outllok.com, due to the Talktalk mail collection service blocking causing an error, as below;
Finally, Gondola, as you requested, I have added details of the 3 Onetel account holders (2 are myself and one is my wife) that we use to my Talktalk Community Profile, and the 3 Onetel email addresses to my Private Notes section, for Talktalk Support purposes.
However, I cannot add a Talktalk or MailPlus Customer account number, as I do not have one (Onetel Legacy email accounts only).
Can you therefore please request TalkTalk Support to restore full access to my Onetel accounts.
