PROBLEMS AGAIN WITH SENDING TINYWORLD EMAILS!!!!!!!!!!!!!!!!!!!

[ChrisG15]

The monthly problem has occurred again-unable to send any emails "due to policy reasons".  When will this be sorted, when will we have an explanation and when will we get a refund for the inconvenience?

[fr8ys]

16:05

The incident team have made some changes and have asked users to retry and confirm if the changes have resolved the issue.

[fr8ys]

@ChrisG15 there is a pinned note on the forum now where I, or support staff will hopefully be able to post updates once we get them.

https://community.talktalk.co.uk/t5/Email/Tinyworld-email-incident-Updates/m-p/3116754#M189500

[fr8ys]

@ChrisG15

I've heard back and this has now been raised as a formal incident and is being investigated by the incident team.

Further updates as we are advised should be via the support staff, so there is now nothing you can do individually that will fix this.

[fr8ys]

@HilaryH2 

Windows operating system can be an issue if prior to Windows 10 as many programmes and websites are not supported and will cause issues..

I am going to raise the issue of tinyworld emails with the forum manager ss this does seems to keep reoccurring.

I'll report back once I get a response.

[HilaryH2]

WINDOWS BUT THIS IS IRRELEVANT.

[Mandisa-TT]

I understand your frustrations however, at the moment we can only treat this as an isolated incident and complete checks for a possible fault however we are monitoring how many customers are experiencing the same issue. Would you like to proceed with the checks. 

Can you tell me the version of the operating system on your devices used?

Windows 10 or Latest versions
Windows 8 or older versions

[ChrisG15]

Windows but don't waste your time-look at the flurry of other posts about the same problem

[Mandisa-TT]

I need to know the operating system on your PC?

Windows
Mac OS

[ChrisG15]

...and it will not send from Web Mail so deffo a server problem your end

[ChrisG15]

Sorry Outlook

[ChrisG15]

PC via Explorer

[Mandisa-TT]

Thank you, I need to know what device are you using when accessing your email?

[Dotbil]

yes it is a monthly problem being unable to send emails. Due to tinyworls NOT being on the server !!!!

[Mandisa-TT]

I understand, Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

[ChrisG15]

I do not think that a diagnostic check for just me will help as it is clear that there are many others affected.  I have finished work for today so if you wish to carry out a check please do so but everything else works fine apart from sending and occasionally receiving tinworld.co.uk emails.  Gmail fine, internet fine just tinyworld

[Mandisa-TT]

I completely understand how frustrating this situation must be for every customer affected, we are looking into this and @HilaryH2 please know that we are here to assist you in any way we while we work towards a permanent fix.

[HilaryH2]

I have started my own thread.

I always do.

Although this is not your fault I hope you understand that this is driving us all mad. 

We all need this sorted permanently.

[Mandisa-TT]

we are monitoring how many customers are experiencing the same issue. @HilaryH2 If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

[HilaryH2]

Well said. 

[HilaryH2]

Not an isolated incident....... Needs soring for all of us who have a tinyworld.e mail address.