Please link my TalkTalk Broadband with my Email account to allow use of EveryMail

[GwynT]

Please link XXXXXwith my broadband account. Please ensure the alias YYYYY is included

[GwynT]

Hi, Has there been any progress in resolving the issue that a number of us seem to have?

[fr8ys]

@Lobo123 

Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

[Lobo123]

Please link my email accounts listed in my profile private notes with my broadband account. Why is this not automatically being done?

[Gliwmaeden2]

Absolutely all personal information details go in the profile area, including the account number, @GwynT, never in the public thread.

Thanks for alerting staff to the fact that the information was already there!

[GwynT]

Thank you @kanya-TT and @Gliwmaeden2 . I have already entered the old address into the private section of the profile but no-one seems to have looked there for the information. The new account I assume you identify from the registration here and the TalkTalk Account number (which I would also prefer to keep private)

[Gliwmaeden2]

It's helpful if we can remind customers to read the community guidelines, @kanya-TT.

[kanya-TT]

Thank you @Gliwmaeden2, I am sure @GwynT was not aware I should have also noticed it. None the less we are still waiting for @GwynT to respond so that we can proceed assisting with linking emails. 

Kanya

[Gliwmaeden2]

@kanya-TT,

These email addresses should never be posted in the public thread.

They've been left there in full view for over 90 minutes. 

@GwynT, I have removed your email addresses from public view.

These should be put in the Private Notes section, part of Personal Information.  

You access that area via your avatar; settings.....afterwards, SAVE CHANGES. 

[fr8ys]

@GwynT 

NOTE:

I have removed your actual email addresses for security measures as posting on an open forum could be harvested for use by scammers.

Please input the email addresses in your private notes field of your profile so staff can see them.

[kanya-TT]

Thank you @GwynT. Thanks for the clarity just to confirm did you receive communication advising you this so we can proceed further? 

Kanya

[GwynT]

Hi Kanya,

I have the email as a legacy Pipex account but it has continued working. I have a TalkTalk Broad band account and which the old legacy email to be linked with the current TalkTalk account

Legacy Pipex account is ZZZZZZ which I am told is going to stop working in a couple of months because it is not linked to a current TalkTalk broadband account

[kanya-TT]

Hey there, @GwynT. You want to add one email and do you have access to your Myaccount? 

Kanya