Please link my mailboxes to my TalkTalk broadband account

[Trohan]

I have been getting emails telling me to move to everymail if I want to keep my mailboxes. I have 5 mailboxes of which 2 have had sending emails disabled. I am a current TalkTalk broadband customer and have been for at least 10 years. 

Please link my mailboxes to my TalkTalk broadband account before they are completely disabled.

Details entered into Private area of profile as required.

Thankyou

[mandisa1-TT]

Enjoy the rest of your day and take care:)

[Trohan]

No thanks

[mandisa1-TT]

You are most welcome and while I still have you online, I would like to confirm is there anything else that I can assist you with?

[Trohan]

OK thanks

[Philile-TT]

@Trohan if the emails are working than that is a good sign, because of the migrations the team is currently working on unlocking the emails and re-instating access. Once the migration is fully completed, we will then be notified on how to assist with linking, as long as there is no restriction than that is fine. 

[Trohan]

All 5 of my mailboxes are working but only 3 are listed in Mailbox Manager. The 2 missing are those 2 that have been re-instated after being disabled incorrectly due to not being linked to my broadband account.

[Philile-TT]

@Trohan are you able to utilize the email services? 

[Trohan]

Hi there Support. Any updates on this issue please?

[amahle-TT]

We have escalated the issue for you, and we will get back to you with feedback thanks for your time and patience.

[Trohan]

Thanks @nameunknown

Nice thinking but didn't work. Neither of these mailboxes were Mailbox Admins anyway so I wouldn't expect to get access with them.

[nameunknown_]

@Trohan 

My guess is that instead of all 5 of your mailboxes being in one Mailbox Manager account, they are split across two Mailbox Manager accounts.

If so, then you ought to see just the 2 recently enabled email accounts if you log in to Mailbox Manager using the email address of one of these 2 accounts and the password for that email account.

[siphosethu-TT]

I'm having this looked into and will get back to you with feedback. Thanks

[siphosethu-TT]

I'll just check with the team if this is normal after the linking of your emails.

[Trohan]

I've looked at this but I can't see how this helps. I can't add the mailboxes because they already exist and I can't reactivate them because the y aren't listed.

[siphosethu-TT]

Please use the link below to ink your emails, just scowl to the bottom once you've accessed the link. Thanks

Managing TalkTalk Mail - TalkTalk Help & Support

[siphosethu-TT]

I'll just investigate this for you and get back to you as soon as I have answers for you okay.

[Trohan]

I can read and write emails in Webmail but I can't SEE the 2 mailboxes in Mailbox Manager as I used to before TalkTalk disabled them and have now re-enabled.

[siphosethu-TT]

Have you tried readding the emails to your mailbox manager? Thanks

[Trohan]

I think you have mis-interpreted the message @siphosethu-TT

I was confirming to @Philile-TT that the mailboxes weren't visible in Mailbox Manager.

[siphosethu-TT]

You are most welcome, I take it you know where to find us should you require any assistance in future. Thanks