SMTP Email Not Working (Webmail is)

[dataelf]

Hi there,

First time poster.   My tiscali address is only working via webmail.  Having trawled through the community posts it seems I may have missed a mail / security update. One of the helpful threads stated I have to:

"Raise a new topic/start a new thread on here asking the support guys (who are great by the way!), to reactivate your email.... If you don't start a new thread they won't see your new request. If you already have a thread just comment that you have changed all your settings and need your email reactivated."

So can someone reactivate my mail - plus tell me how I change my settings!   It's pretty hard at the moment without access!

Thanks

[Ady-TalkTalk]

Hi dataelf, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

If the only email software you use to view your TalkTalk Mail messages is Mac Mail on the Ventura OS then the good news is that Mac Mail does support the secure mail requirements of TalkTalk Mail. You can use this guide to Check your settings in Mac Mail.

On the basis that you'll follow that guide I've asked that full access is restored for the mailbox email address that you will have added to your Community profile, Personal information, Private notes. (Do check it's there as TalkTalk Support will need it)

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

[dataelf]

Thanks Gondola for getting back to me.  I must admit I didn't quite understand everything in your email!  I am using an iMac with Ventura version 13.1 with the standard mac mail program showing version 16.0.     What's the next step please?

[dataelf]

Thanks Gondola for getting back to me.  I must admit I didn't quite understand everything in your email!  I am using an iMac with Ventura version 13.1 with the standard mac mail program showing version 16.0.     What's the next step please?

[Gondola]

Is your TalkTalk mail not sending or not sending and not receiving other than via webmail? There are two different scenarios.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR You may not be able to send mail. It's a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Check that you can compose and send and receive mail sent to the same mailbox address.

A stop on sending is easily resolved by not using port 25 for outgoing TalkTalk email addresses, using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus