Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

Talk talk email issues through bluemail

First Timer
Private Message TalkTalk
Message 4 of 4

I access my talk talk email on my smartphone through bluemail and have no issues. I have downloaded bluemail desktop on my laptop and although I can see the inbox and forward, reply, delete messages as soon as I look to move a message to one of the storage folders within my talk talk inbox, it just goes to a blank white screen and I have to reinstall the application and accounts to get rid of the white screen and see my inbox again, however the same thing happens again. My laptop is only windows 7 but my mum who has windows 11 has been having same issue since Sunday. Again no issues through her smartphone, just the desktop version. We both also have Gmail accounts through bluemail that have no issues, talk talk is the only common problem.

Anyone else having this problem? Any ideas gratefully received! Thanks 


First Timer
Private Message TalkTalk
Message 1 of 4

Thanks for the replies, will try installing Thunderbird on the PCs

Private Message TalkTalk
Message 2 of 4

Hi @deckomac 


I've uninstalled BlueMail desktop and am not connected to the TalkTalk network so a reboot and fresh install of BlueMail desktop app via the Microsoft Store and BlueMail fails to get more than the initial splash animations before showing a white screen.


So, there's no link to TalkTalk and the latest Bluemail desktop software on Windows 11 fails to work with no email accounts set up. Pity, as BlueMail for both desktop/laptop and mobile has in the past been reliable and one of my go to email clients especially when Thunderbird decides to exhibit a sluggish response.


My Bluemail app was showing a date of 18 March 2024 so I assume that was the last software update.



GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution

Community Star
Private Message TalkTalk
Message 3 of 4

I too had an issue with the desktop version so now use Thunderbird on the PC and Blue mail on mine and my wife's phones without issue.


Unless you are dead set on getting Bluemail to work on your desktop, I'd recommend Thunderbird.


Maybe someone else can provide a solution for you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).