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Tinyworld emails not sending again

yogaman
Conversation Starter
Private Message TalkTalk
Message 25 of 25

Hi

 

I raised an issue on Friday, advising that our .tinyworld email accounts were not sending emails (I've copied the original message below - bold italics - rather than type it all again).

 

Several other customers were having the same issue and eventually, it was sorted out on Friday afternoon. Emails have worked fine until this afternoon/evening, when the problem re-occured and we are, once again, unable to send emails on our .tinyworld accounts (as previous, my .tiscali email appears unaffected).

 

I'd be grateful if one of the Mods could look at this as soon as poss, please, as it's causing no end of problems.

 

Mod Ady - I see from other contributors' posts that you've raised an incident for this issue - I've taken the liberty therefore, of messaging you directly to add me to the list of affected customers (hope this is OK?).

 

Kind regards

Nick 

 

Friday 24th Jan 25

Morning all

I haven't been able to send emails from my .tinyworld email address since yesterday afternoon/evening. My wife has the same issue on her .tinyworld emails. Both seem to be receiving emails OK.

Hoped the issue might resolve overnight, but is still persisting this morning.

Error message is;

"An error occurred inside the server which prevented it from fulfilling the request."

My .tiscali email appears to be sending OK, so looks like an issue with . tinyworld emails.

Other community members also seem to be having issues with .tinyworld too which suggests some sort of issue at the talktalk server end?

I'd be grateful if one of the Mods could take a look at this as soon as poss please, as these email account (especially my wife's) are in regular use for important work issues.

Kind Regards

Nick.

24 REPLIES 24

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 25

Staff are not on here at weekends, @HilaryH2.

 

Try Chat:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Gliwmaeden2, a fellow customer.
0 Likes

Message 2 of 25

No word...no explanation....WHY AGAIN.

0 Likes

Message 3 of 25

Goodness only knows what we do this time...😡

Who can sort this permanently....tried to be understanding...patience running out fast. 

0 Likes

ParvH
Repeat Guest
Private Message TalkTalk
Message 4 of 25

This is crazy! Correct not working 

 

and apologies eh.? Not a fat chance!


regards

 

parv

 

Graham1057
Visitor
Private Message TalkTalk
Message 5 of 25

Sadly this problem has restarted again today (Saturday, 1st February) - the third time in a week!!!  Does anyone know what is going on and why this problem keeps repeating?

 

Any word from TalkTalk?  An apology?

 

 

Message 6 of 25

Hi David7591, I would be expecting either and apology or a description of the root cause. It's unlikely this incident would show up on the tools because it's such a small customer pool. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Message 7 of 25

Do we have any idea what the problem was ? More importantly why did it take so long for action to be taken. TalkTalk need to be more proactive in informing customers of issues.  Shouldn’t be down to us individually to find it out. Recognition of the problem and an apology for all the inconvenience caused wouldn’t be out of place either ! 

0 Likes

Message 8 of 25

Thanks for confirming it's working again. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

NicolaG1
Visitor
Private Message TalkTalk
Message 9 of 25

Thanks for all the updates everyone and for helping resolve the issue! Glad it's back working again! Thanks again everyone!

yogaman
Conversation Starter
Private Message TalkTalk
Message 10 of 25

Hi

Mine has been working since late this afternoon,  so fingers crossed it'll stay that way.

Thanks to all involved in getting this matter sorted.

KR's

Nick.

Message 11 of 25

Yes me too!!  Fingers crossed for rest of week at least!

ParvH
Repeat Guest
Private Message TalkTalk
Message 12 of 25

Yes it works however please be mindful. I had the same issue last Saturday. Got working on Sunday and went down again so fingers crossed stays working this time. Best. Parv

Message 13 of 25

Yes, finally seems to be working again! 

Hopefully it will stay working this time!!

David7591
Sightseer
Private Message TalkTalk
Message 14 of 25

I’m able to send emails again ! How about everyone else ? 

mdp1234
Sightseer
Private Message TalkTalk
Message 15 of 25

Many of us seem to be having the same issue. The service from the helpline chat is hopeless (it is probably AI) and no one in Talktalk management seems to want to know. The service status still says no email issues.... I wonder if the company has finally gone insolvent and cannot afford to run server space or something. It is impossible to extract any information from them and even the AI chatbot seemed to stop working before.

ParvH
Repeat Guest
Private Message TalkTalk
Message 16 of 25

@Robie  this is atrocious. Surely they must know where the issue is. As mentioned elsewhere I've given a trustpilot review - hopefully someone senior in talktalk will take notice

Robie
Newbie
Private Message TalkTalk
Message 17 of 25

Having the same issue. I have checked settings on three devices and all suggest there is an issue connecting to the server. Receiving email (some at least) but need to reply for urgent hospital appointment by tomorrow, but can't send.

NicolaG1
Visitor
Private Message TalkTalk
Message 18 of 25

Ah this is affecting me too and was struggling to find any answers, so pleased I am not thr only one! I can receive emails ok just can't send any. Hopefully resolved soon and thanks for all the updates.

Message 19 of 25

No probs.....we will keep trying to sort this x

Message 20 of 25

Getting this message since yesterday:

An error occurred inside the server which prevented it from fulfilling the request.
Receiving emails but can't send.
Am paying for this email service!