cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

Tiscali email address not receiving emails from gmail addresses

FinnT
Participant
Private Message TalkTalk
Message 6 of 6

My Tiscali email address stopped receiving emails from gmail addresses at some time yesterday. I have sent test emails from my own gmail account to my Tiscali address and these aren't arriving. I have a feeling the same thing happened a few months ago.

0 Likes
5 REPLIES 5

FinnT
Participant
Private Message TalkTalk
Message 1 of 6

All seems to be working now. Thanks Ady and others for your help in resolving this.

0 Likes

Ady-TalkTalk
Support Team
Staff
Private Message
Message 2 of 6

I've notified the email team. I'll post back as soon as I can.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Message 3 of 6

It is still failing for me using my tiscali.co.uk email account. I really need this resolved please.

0 Likes

Ady-TalkTalk
Support Team
Staff
Private Message
Message 4 of 6

I've just been notified this issue should be resolved now. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Ady-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Hi all, We’re aware that some of our customers are having problems with their Tiscali email service. Tiscali customers are currently unable to receive emails from Gmail. Senders from Gmail are reporting getting the error message 'The MX host does not match any MX allowed by the STS policy'.

This issue only seems to be impacting email clients (outlook for example), customers using our webmail service aren’t reporting issues. 

Our team are working hard to get things back up and running, please check back here for updates.

 

Check the service status board for updates.

 

Ady

 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes