Unable To Send/Receive Email Using Windows Live Mail

[edward4]

I am unable to send or receive email using my desktop email browser (Live Mail 2012).

I checked the email settings and changed them to the correct settings – the problem continued.

Incoming mail

Email server                       mail.talktalk.net

Server port (POP3)          995

Encryption method         not checked

Outgoing mail

Email server                       smtp.talktalk.net

Server port                         587

Encryption method         not checked

I have checked the Community articles and one said

That the account may have been deactivated

This seems to be confirmed by the error message I received

The message could not be sent because the server rejected the sender's email address. The sender's email address was obscured for customer security

Subject 'testing'

Server Error: 530

Server Response: 530 5.1.0 dFr6pHlxNecIN Authentication Required (TT401)

Server: 'smtp.talktalk.net'

Windows Live Mail Error ID: 0x800CCC78

Protocol: SMTP

Port: 587

Secure(SSL): No

It also said that after changing the settings contact Support to have the email account reactivated.

I asked Chat to do so, but they ignored the request.

What can I do to restore my email access?

[Gondola]

Let's get to grips with the last question first. It answers all your questions.

Use Thunderbird. Add TalkTalk email accounts as IMAP email accounts. You can use Thunderbird to save wanted emails in Local Folders. Don't allow Thunderbird to compress those folders. Thunderbird also supports drag and drop copy for email folders. So you can drag and drop saved folders from your computer containing emails as eml files to Local Folders saved under Thunderbird's folder view structure.

You can also drag and drop Thunderbird Local folders containing emails to existing folders in the mailbox of an existing TalkTalk email account. For example, drag and drop a Thunderbird Local folder to a My Folders mailbox folder in Thunderbird. A sub folder will be created and Thunderbird's IMAP connection will synchronise that new sub-folder to the My Folders mailbox folder online.

[edward4]

I have over 600 stored email folders, plus more subfolders. Its not practical to copy the emails one at a time.

Is there a way to import email folders, with their subfolders and emails, into Talk Talk Mail?

Can Windows Mail be set to store emails on my computer instead of leaving them in Talk Talk Mail?

Is there a free email browser that will allow me to store my emails on my computer?

[Ady-TalkTalk]

Hi edward4, is everything sorted now or do you still need us to help?

Ady

[Gondola]

Add a TalkTalk Mail account to Windows 10 Mail:

• Launch Windows Mail (normally there's an envelope icon in the taskbar)
  Select the settings cog icon bottom left
  From the Settings panel select + Add account
  Scroll down and select Advanced setup
  Select Internet email
  Enter the TalkTalk email address in full
  in both the Email address and Username boxes
  Enter the TalkTalk email address password
  Enter your chosen Account name
  Enter the name you wish to be seen by your recipients
  Incoming email server: mail.talktalk.net
  Account type: IMAP4
  Outgoing (SMTP) email server: smtp.talktalk.net
  Tick - Outgoing server requires authentication
  Tick - Use the same username and password for sending emails
  Tick - Require SSL for incoming emails
  Tick - Require SSL for outgoing emails
  Select Sign in
• All finished! Your account has been set up successfully.
• Select Done

By using an IMAP email account your TalkTalk Mail mailbox, emails and folders will be synchronised to Windows 10 Mail

To export mail messages from WLM export from Windows Live Mail by going to File > Export email > Email messages > and follow the wizard to export and save WLM emails in eml format to a location on your computer. You can import those mail messages into TalkTalk Mail by simply dragging and dropping an eml file onto a folder in TalkTalk Mail webmail.

Exporting contacts from WLM to the TalkTalk Mail Address Book:

• Open Windows Live Mail 2012 (WLM)
• Select the Contacts item, bottom left
• From the main WLM toolbar, select Export
• From the drop-down select Comma Separated Values (CSV)
• Save the exported file to the desktop as WLMcontacts.csv
  Follow the instructions to export selected fields
  Wait for the export to finish

Importing contacts to TalkTalk Mail Address Book

• Sign in to TalkTalk Mail
• Select Address Book from the header bar
• Select the triple line icon after Contacts for the Actions on Contacts menu
• Select Import from the menu

Follow the instructions to Import the saved WLMcontacts.csv

Tip: to make sure you're exporting the right fields do a trial run by exporting a contact from TalkTalk Mail to see what format the CSV file needs to be. View the CSV file in Notebook.

TalkTalk Mail contacts imported to Windows Mail:

Microsoft People doesn't have a facility to import a CSV contacts file which is how you get your TalkTalk Address Book contacts exported from the TalkTalk Mail app into another contacts app. So you can either get Microsoft People contacts from either a Microsoft account or a Google contacts list.

As a TalkTalk Mail user I have a neat workaround for you using Google Contacts.

• Export TalkTalk Address Book contacts as a CSV file
• Import the TalkTalk Address Book CSV file into a Google Contacts account
• Import Google Contacts into Microsoft People

Export TalkTalk Address Book contacts as a CSV file:

• Sign in to TalkTalk Mail
• Select the Address Book from the blue header
• Select the My address books, default is Contacts
  Select the triple line menu icon for that address book
• Select Export from the menu
• A pop-up Export folder window will appear

• Select CSV format
• Exclude distribution lists (Group lists) if you wish by unticking Include...
• Select the Export button
• Save the TalkTalk Address book CSV file to your computer

Import the TalkTalk Address Book CSV file into a Google Contacts account:

• On your computer, go to Google Contacts
• On the left, click Main Menu and then Import
• Click Select File
• Select the TalkTalk Address book CSV file from your computer
• Select Import

Import Google Contacts into Microsoft People:

• Select the Windows 10 Start Icon (bottom left)
• Select People
• Select the 'See More' triple dot icon then Settings
• Select Add an account
• Select Google
• Sign in to Google and at the bottom of the pop up select Allow
• Done
• The Google Contacts will now be imported to People

Let me know how you get on.

[edward4]

I am using Windows 10.

I installed Windows Mail.

How do I transfer saved emails and contacts from Live Mail to Windows Mail?

And

How do I create folders in Windows Mail?

[Ady-TalkTalk]

Hi edward4, please let us know when you're using a suitable mail client.

Ady

[Gondola]

TalkTalk does not support Windows Live Mail 2012 (WLM) because WLM does not support secure encryption to the required minimum TLS 1.2 standard. WLM is inherently insecure and is a deprecated product that you must cease connecting to your TalkTalk mailbox.

Your definition of "correct settings" is most definitely not correct.

What devices do you use and with what operating systems and do you have a preference for an updated email product?

The upgrade path is Windows Mail on Windows 10 or 11, a paid upgrade to Outlook 2016 - Outlook 365, a free upgrade to Thunderbird or BlueMail desktop email app or software of your choice. Let us know and you'll get help to set up the real correct settings.

In the meantime you can access your tiscali mailbox using TalkTalk Mail webmail via an up to date Internet browser like Chrome, Firefox or Edge.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.