User deactivated message displayed

[TWH0857]

I have one email address defined for each member of the family. When my son tries to access his emails via the web he gets a response of User deactivated. This has been since Friday 3rd Nov 2023 and he is still experiencing the same fault Sunday 5th November.

[Gondola]

Thanks for your appreciation.

[Debbie-TalkTalk]

Hi TWH0857

That's great, thanks for letting us know 🙂

@Gondola thanks for your help 🙂

[TWH0857]

Well done Gondola!!!

Normal service resumed on his own phone!!!

Thank you

[Gondola]

Please do let us know that he's been able to connect once more to his TalkTalk mailbox. It is just a case of clearing out the past history of logins in the browser so that the browser just uses the correct login website and for then on he'll be back in action.

Looking forward to your update. Thanks.

[TWH0857]

will update once the above actions are completed.

BTW he is using a Google phone

[Gondola · Accepted solution]

Hi TWH0857 

Your son is still using the temporary login website to the interim mail platform website address. So now the mailbox is migrated to the new look platform he needs to revert to the normal login website address. 

Otherwise he'll see the User is deactivated message. That's because his mailbox no longer exists on the former mail platform having been migrated to the new look mail platform.

So, clear the browser of cookies and cache, or for a quick check use a different browser and use this button:

Select here:  Sign in to TalkTalk Mail

Enter his full TalkTalk Mail email address, select Continue and enter the password, select Sign in.

When he's successfully signed in then save that website as the new bookmark in the browser.