Vacation Notice Not Working

[lcrjames]

Hi,

I often use the vacation notice, in fact I used it earlier this week, but yesterday I updated my notice for the Christmas period and it is no longer working.

I have tested it by sending emails to myself from my other non TT email addresses, but no joy.

TT can you please look into this urgently, I need this for my work. Thank you.

[Ady-TalkTalk]

I no longer have any influence I'm afraid. I'll report it, but we've seen where that got us last time.

Ady

[lcrjames]

@Ady-TalkTalkThanks for the update. Very frustrating, TT could at least turn the Vacation Notice feature off whilst it is not working as I am sure many people could be unaware that it is not working!

Sorry to be a pain, can you please report this issue again your end? (I live in hope that TT may do something!) Thanks Ady.

[Ady-TalkTalk]

Well over 3 hours later no bounce back from the vacation message.

Ady

[Ady-TalkTalk]

I've setup a new vacation message and it's still not working so far. I'll update if it comes through later in the day.

Ady

[lcrjames]

@Ady-TalkTalkThey said; "I recommend that you try the following: remove the message you have set for your vacation feature, disable it, and leave it off for about a day. After that, enable it again while adding the message you want to use, and see if this makes any difference."

I tried their advise but it did not work. I advised them of this and their response is that "the CEO team are aware of the matter at hand".

For my sanity, can you please try your Vacation Notice feature, to test whether it is working please?

Assuming it is not, can you please report this issue again your end? Thanks Ady.

My fibre contract is actually up this week, I have been a loyal customer for many many years, this may well be the last straw that broke the camel's back.

[Ady-TalkTalk]

The CEO team have more influence than I do. What did they say?

Ady

[lcrjames]

@Ady-TalkTalk  thought I would come back here for a refresh, unfortunately the vacation notice is still not working for me, can you please check it your end?

I honestly cannot believe TT have not fixed this simple issue yet, I have escalated it to the CEO team but have got no where.

Can you please report this issue again to your manager? I feel that TT aren't doing anything about it unless they get more complaints. Thanks.

[Ady-TalkTalk]

Ask for it to be escalated to the Chief Executives team. 

Ady

[Ady-TalkTalk]

I've done what I can. The email team are aware of the issue. I would suggest raising a complaint to the CEO team they will be able to at least get you a better answer as to why it's not being resolved than I can.

Ady

[lcrjames]

Evening, unfortunately TalkTalk's vacation notice feature is still not working, I have submitted a complaint to TT but getting absolutely no where! 🙄🙃

In desperation I thought I would come back here 😅  @Ady-TalkTalk or any other TalkTalk person in this community forum, can you please try and help get this issue resolved? Please can it be pushed to someone in power to do something about it?

Thanks in advance!

[Gliwmaeden2]

There's a link to the Complaints procedure at the foot of every Talktalk page, @lcrjames.

[lcrjames]

Hi Ady,

Still not working unfortunately. This feature is very important to me, so I would like the vacation notice to be fixed ASAP.

You said; "You could raise a complete to the CEO team and they could take on the case management for you. " What do you mean exactly? I assume you mean raise a query/complain? Can you please explain what you mean and step by step instruction on how to carry it out, or dare I say could you raise it on my behalf please?

Many thanks.

[Ady-TalkTalk]

I have already done this. The product manager is already aware of it. You could raise a complete to the CEO team and they could take on the case management for you. 

Ady

[lcrjames]

Hi Ady, thanks for your reply, however this vacation notice problem is causing me lots of issues with people calling me whilst I'm away, not knowing I'm not checking my emails.

If you can please push as much as possible your end with Talk Talk to fix, that would be greatly appreciated.

Many thanks.

[Ady-TalkTalk]

And a Happy New Year to you too. I'm sorry its not fixed I doubt it will happen soon due to the low volume of usage and you and I being the only reporters of the issue. 

Ady

[lcrjames]

Hi Ady, happy New year,  you were indeed correct, can you please push your end to get the vacation notice fixed? Many thanks.

[Ady-TalkTalk]

I doubt it will be before the new year.

Ady

[lcrjames]

Hi Ady,

Thank you. Any ideas how long this is likely to take to sort? I am holding off sending a very important email because I want my automatic vacation notice to be working once it is sent!

Many thanks.

[Ady-TalkTalk]

Hi lcrjames, I've run a few tests and it isn't working for me either. I've raised it to the product manager.

Ady

[lcrjames]

Can anyone help please?