I often use the vacation notice, in fact I used it earlier this week, but yesterday I updated my notice for the Christmas period and it is no longer working.
I have tested it by sending emails to myself from my other non TT email addresses, but no joy.
TT can you please look into this urgently, I need this for my work. Thank you.
Ask for it to be escalated to the Chief Executives team.
Ady
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I've done what I can. The email team are aware of the issue. I would suggest raising a complaint to the CEO team they will be able to at least get you a better answer as to why it's not being resolved than I can.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Evening, unfortunately TalkTalk's vacation notice feature is still not working, I have submitted a complaint to TT but getting absolutely no where! 🙄🙃
In desperation I thought I would come back here 😅@Ady-TalkTalk or any other TalkTalk person in this community forum, can you please try and help get this issue resolved? Please can it be pushed to someone in power to do something about it?
Still not working unfortunately. This feature is very important to me, so I would like the vacation notice to be fixed ASAP.
You said; "You could raise a complete to the CEO team and they could take on the case management for you. " What do you mean exactly? I assume you mean raise a query/complain? Can you please explain what you mean and step by step instruction on how to carry it out, or dare I say could you raise it on my behalf please?
I have already done this. The product manager is already aware of it. You could raise a complete to the CEO team and they could take on the case management for you.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Hi Ady, thanks for your reply, however this vacation notice problem is causing me lots of issues with people calling me whilst I'm away, not knowing I'm not checking my emails.
If you can please push as much as possible your end with Talk Talk to fix, that would be greatly appreciated.
And a Happy New Year to you too. I'm sorry its not fixed I doubt it will happen soon due to the low volume of usage and you and I being the only reporters of the issue.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Thank you. Any ideas how long this is likely to take to sort? I am holding off sending a very important email because I want my automatic vacation notice to be working once it is sent!
Hi lcrjames, I've run a few tests and it isn't working for me either. I've raised it to the product manager.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
