Webmail access going despite Broadband subscription

[chloehelenstewartruffell]

My partner and I pay for a Broadband subscription. The email addresses we use are visible in Mail Manager. We are losing access to the webmail element. 

[amahle-TT]

Hi there @chloehelenstewartruffell, please confirm if you are the account holder, your partner or you have separate accounts.