Webmail only

[Almondnutcase]

I seem to be restricted to webmail only despite having changed the email settings as requested a few weeks ago.  I cannot send emails from Outlook on PC or from my android phone. Is someone able to check this for me?

[Ady-TalkTalk]

Hi Almondnutcase, the mail address in your profile already has full access. Is there another mailbox that you need help with?

Ady

[Gondola]

I've asked that full access is restored for the mailbox email address that you will have added to your Community profile, Personal information, Private notes. (Do check it's there)

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used? Was that Outlook or android phone or both? What version is Outlook? Must be 2016 or newer to support the STARTTLS command for outgoing mail.