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Webmails disappearing from inbox

Sue86
Sightseer
Private Message TalkTalk
Message 7 of 7

Some emails received weeks ago but kept in my inbox have just disappeared. I can't even find them in deleted or anywhere using the search option

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6 REPLIES 6

Message 1 of 7

Do you have Thunderbird set to keep a copy on the server?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 7

Hi Ady. I like to move things out of the inbox once sorted so I have only 33 messages in my client mailbox Thunderbird and I like to keep a mirror of this in the webmail. It's only the older ones that keep disappearing. I now only have 21 in the webmail inbox. Thanks Sue

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Message 3 of 7

Hi Sue86, Do you have them showing in the mail client you're using? If you do you need to change those settings to leave a copy on the server. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Sue86
Sightseer
Private Message TalkTalk
Message 4 of 7

Another 2 have disappeared yesterday

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Sue86
Sightseer
Private Message TalkTalk
Message 5 of 7

Both. But it's the webmail that's disappeared. 3 more have disappeared today

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi Sue86,

 

Do you access your emails via webmail or are you using an email client?

Chris

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