email connection wont work since 17/2

[Brizz11]

Updated from outlook 2010 on Friday 24/2 to outlook 365. Followed the document for settings for secure email for outlook but still cant get any mail. Response i get is "couldn't log on to incoming POP server. Please check email address and password. Double checked and re-tried a number of times. Is the problem that Talktalk have blocked the connection due to trying to use 2010 after 17/2?

If so having updated the software to outlook365 can it now be unblocked please?

[Ady-TalkTalk]

Hi Brizz11, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

I can certainly appreciate the difficulties in using Narrator. But using zoom to increase the browser text size is going to help a lot.

Microsoft have a help article here: Read and Respond to email in Windows 10

[Brizz11]

Sorry forgot to say desktop is running windows 10

Can't use talktalk mail due to failing eyesight. Need to use windows facilities such as narrator so that emails can be spoken by narrator and i can digest them. As far as i know  this will only work with outlook. My brother is having to come across  and  help me as webmail and community are not friendly towards reduced visibility as I cant read them unfortunately.

[Gondola]

You didn't read my reply. "Outlook 365 is good. Are there any other devices or software that might have insecure settings and connecting to your mailbox?"

So as you haven't given a definitive reply nor confirmed the settings you have on Outlook 365 I will ask for your mailbox access to be restored at your risk.

[Brizz11]

Sorry but if you read the mail it is now using outlook365 as of 24/2 andset up in accordance with your instructions for secure access. . Still won't work, I presume because it is locked out?  If so, as requested, can you please arrange to unlock. Many thanks in anticipation

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

Outlook 2010 must not be used as it does not support the StartTLS command and is inherently insecure. Outlook 365 is good. Are there any other devices or software that might have insecure settings and connecting to your mailbox?

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

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