Hi there @Cheeks, please confirm if your email address is linked to your active broadband account. The reason I'm asking is cause the only time that will happen is if the email address is not linked and needs to be linked. Thanks
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
