Hi greenisle
Good to know that webmail is working.
Your TalkTalk mailbox will have been limited to webmail only access because of continued use of insecure settings on the iPhone and or any other devices or mail collection service you use to view your mail messages. The iPhone is probably capable of secure mail but will not authenticate an IMAP connection until TalkTalk restore full access.
What model iPhone is it and what is the iOS operating system version? Other than the iPhone do you use any other devices or mail collection service to view your emails?
I'll provide a guide to checking settings on the iPhone (below) so you're ready for secure access. But do let us know if you also use other methods as some devices / services may not support secure mail so will need to be ceased. I'll request full access is restored but you must use only secure settings from now on on all devices and services.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Account holder name, TalkTalk home 'phone number
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add the customer email address and account number
Check and Save changes
Select here: Update your profile
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Setting up TalkTalk email on iPhone
