link my emails to my broadband account

[bazlaarshad95]

please Can you link my email addresses to my broadband account band

My other email is listed in private , notes

thank you

[Gliwmaeden2]

@bazlaarshad95, did the email address you are concerned about get set up under any previous broadband account you might have had?

You've asked for it to be associated with your current broadband package which suggests that you must have either moved away in the past, and come back, or possibly upgraded to Full Fibre, which also triggers new account details. 

If you were otherwise a continuous customer, there'd be no trigger for those emails at all.

[Philile-TT]

@bazlaarshad95 I have escalated this for you, please allow 48 working hours. 

[bazlaarshad95]

Hi,

no i don't think i have  cancelled an account prior to this one. 

[Philile-TT]

@bazlaarshad95 did you cancel an account prior to having this one? 

[bazlaarshad95]

Hello,

the issue has not been resolved. The email address xxxxxxxxxx.net is still receiving emails to say that it is not linked to a broadband contract.

Please could this email be linked to my account as requested.

[mandisa1-TT]

I am unsure if you will be sent notification, however if you continue receiving communication regarding email migration, please contact us back.

[bazlaarshad95]

thank you.

Will i be notified when this is done?

[mandisa1-TT]

I have submitted a form for you, our back-office team will be able to link it.
 

[bazlaarshad95]

Hi,

yes the email in the private notes is a talktalk email address. I would like that email linked to my broadband account please.

[mandisa1-TT]

Hi there @bazlaarshad95.  I would love to assist you with your query, just to confirm it is the 1 TalkTalk email address that is on your private notes?