missing Sainsbury's grocery order emails

[49suze49]

Hi

like a lot of others ,i am no longer recieving confirmation emails off my sainsburys grocery orders, nor delivery times(if i use 4hr slot), substitutions,missing items etc.  this has been ongoing since April 10th (last advice), was always fine up until then. Contacted them loads of times -spoken,emailed and msg.. all saying passed onto Tech team.. and nothing altered.  Is it a Talktalk issue. Can you suggest/help  pls.. so frustrating. get all their other emails and Tesco delivery advice no problem. Just Sainsbury  food order

Sue

[Ady-TalkTalk]

Great stuff. Thanks for letting us know. 

Ady

[49suze49]

Hi Dont know if it's a result from this  but i finally had an email confirmtion off Sainsburys last night for my order... first since April.   so thanks ! Sue

[Ady-TalkTalk]

Hi Sue, I've still not had anything back on this. I've sent another chaser this morning as I've been on leave for a week so need to chase them.

Ady

[49suze49]

Hi Ady 

Have you managed to get any answers to the Sainsbury problem of no emails regarding  grocery orders. Like i said its been going on since April! I  had order delivered late last night and still no information about it came through.

Thanks Sue     49Suze49

[Ady-TalkTalk]

Hi 49suze49, thanks for posting we're currently investigating this issue. Hopefully, we'll get it sorted very soon. 

Ady