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email support

Ask us about your TalkTalk email account and Webmail.

possible scam email

computerman1
Popular Poster
Private Message TalkTalk
Private Message TalkTalk

Message 6 of 6

Keep getting these, the blue link in the word .docx file doe nothing. Is it a scam

It is from Everymail Team xxxxx

bobg
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5 REPLIES 5

Message 1 of 6

Thank you for the support @Gliwmaeden2, good thinking, I am sorry we missed it.

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 6

@computerman1 

 

I've removed the email address you posted as it could have been spoofed from some innocent person but then get further harvested. 

 

I also removed the attachment as none of us should click on it, not knowing what's in there.

 

As mentioned above, add the information in Private Notes in the Personal Information area of your community profile [accessed via your avatar; settings etc..  SAVE CHANGES].

 

Gliwmaeden2, a fellow customer.
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Message 3 of 6

Hi there @computerman1 

I have managed to locate your active broadband account and therefore you should not be receiving any communication from us, can you please confirm your TalkTalk email addresses on Private notes on your community forum. Please let me know once listed?

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mandisa1-TT
Support Team
Staff
Private Message
Message 4 of 6

Thank you so much for the support @fr8ys 

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fr8ys
Community Star
Private Message TalkTalk
Message 5 of 6

Possibly, or not.

Some customers who no longer have broadband with TalkTalk are being moved to Everymail.

 

Please see here for more details
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M19473...
Please post back once you have actioned if you believe your emails require linking.

 

If you suspect a spam, you should not click on any link in the mail or open attachments as these can trigger malware being downloaded to your device.

 

I'd recommend doing a full virus and malware scan of your device.


Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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