on 14-03-2019 03:34 PM
Since the new web mail upgrade emails I put into spam do not stop. I mark them as spam but then next day will receive same again. Can anyone tell me how to put emails into spam permanently. It seems not as easy as before upgrade
Answered! Go to Solution.
on 19-05-2019 12:11 PM
Read your reply. Did you use the old webmail filtering much? Customers marked email as Spam, same as now. The sender got added to a personal block list. That had three distinct problems.
The reliable identification of spam and blocking that on the network for the benefit of all is the aim alongside minimal false positives.
You can still use personal block filters in TalkTalk Mail and filtering built in to email clients. The filtering options are there for those who use email addresses that have become known to spammers.
What's your recommended solution to solving spam?
on 29-04-2019 10:32 AM
You'll receive an email notification about this reply - don't reply to the email just come back here to Community by clicking on your subject title Re: putting emails into spam in the email notification.
When you select an email you have the option to Mark as spam. That alerts the TalkTalk filters on what characteristics to look for in spam emails but does not block the sender.
You'll see if you select the Actions on emails triple line icon, that's part of the email view, there is the option to Mark as spam and the bottom option is to Create filter rule. That's where you can choose to discard emails from the sender.
on 29-04-2019 06:40 AM
I got through to the filter instructions below but when I click on the 3 horizontal line icon it doesn't offer me the final choice. You have to understand that I am an older user and indeed am not sure I can get back to this page again, so:
1. don't know how to stop the dozens of constantly repeating emails coming in which I tag as spam and that doesn't make any difference at all
2. how I am going to receive your advice on this. will try again to access later for response but its taken me ages to get here and I am not convinced I can get back.
14-03-2019 04:36 PM - edited 14-03-2019 05:11 PM
In the Classic webmail you would mark an email as Spam and two things would happen. The email would be put in the Trash folder for deleting and the personal Blocked Senders Filter would be updated to block the sender.
On the TalkTalk Mail platform it's a bit more subtle. The Spam marked email is put in to the Spam folder and the TalkTalk Cloudmark Authority Engine is notified that you've marked an email as spam. Cloudmark is the network based spam filtering that gathers information from users and other external information to be able to identify spam, primarily from a content analysis, and to block that spam on the network for the benefit of all users. The one thing it might not do is provide an immediate block for a specific sender.
You can select an email and use the Mark as spam selection on the toolbar or in the drop down more actions menu within the email display. Please do that for real spam as that's helping the TalkTalk blocking filters learn to identify spam.
You can use Filter Rules to reject emails from a specific sender. Select the email, select the More actions menu within the email display and select Create filter rule.
You've now prevented the sender's emails from arriving in your Inbox.