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email support

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rejected emails

Suave
First Timer
Private Message TalkTalk
Message 7 of 7

Any ideas?

(the same email was successfully delivered to others)

------------------------------

This is the mail system at host mx-out.tt.xion.oxcs.net.

 

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

 

For further assistance, please send mail to postmaster.

 

If you do so, please include this problem report. You can delete your own text from the attached returned message.

 

                   The mail system

 

<xxxxxx@sky.com>: host mx-eu.mail.am0.yahoodns.net[188.125.72.73] said:

    421 4.7.0 [TSS04] Messages from 153.92.124.240 temporarily deferred due to

    unexpected volume or user complaints - 4.16.55.1; see

    https://postmaster.yahooinc.com/error-codes (in reply to MAIL FROM command)

 

<xxxxxx@yahoo.com>: host mta7.am0.yahoodns.net[98.136.96.77] said: 421 4.7.0

    [TSS04] Messages from 153.92.124.240 temporarily deferred due to unexpected

    volume or user complaints - 4.16.55.1; see

    https://postmaster.yahooinc.com/error-codes (in reply to MAIL FROM command)

 

<xxxxxxx@aol.com>: host mx-aol.mail.gm0.yahoodns.net[98.136.96.93] said: 421

    4.7.0 [TSS04] Messages from 153.92.124.240 temporarily deferred due to

    unexpected volume or user complaints - 4.16.55.1; see

    https://postmaster.yahooinc.com/error-codes (in reply to MAIL FROM command)

 

<xxxxxx@aol.com>: host mx-aol.mail.gm0.yahoodns.net[98.136.96.93] said: 421

    4.7.0 [TSS04] Messages from 153.92.124.240 temporarily deferred due to

    unexpected volume or user complaints - 4.16.55.1; see

    https://postmaster.yahooinc.com/error-codes (in reply to MAIL FROM command)

 

<xxxx@glasstones.com>: host mx-biz.mail.am0.yahoodns.net[67.195.228.75] said:

    421 4.7.0 [TSS04] Messages from 153.92.124.240 temporarily deferred due to

    unexpected volume or user complaints - 4.16.55.1; see

    https://postmaster.yahooinc.com/error-codes (in reply to MAIL FROM command)

 

0 Likes
6 REPLIES 6

Message 1 of 7

It suggests they have tonnes of spam to filter. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Message 2 of 7

Thanks Ady!

Please note the undelivered message can arrive several days after sending the original email...

 

0 Likes

Ady-TalkTalk
Support Team
Staff
Private Message
Message 3 of 7

I've sent a chaser this morning.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Ady-TalkTalk
Support Team
Staff
Private Message
Message 4 of 7

Hi Suave, I've already raised and incident ticket for this issue. Hopefully, the email and incident teams will get to the bottom of it and improve the talktalk mail reputation soon. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 5 of 7

@Suave, your post is in the queue for attention from staff. 

 

@Lyn52, you need to return to the message board and click on start a topic to begin your own thread. 

 

You both need to complete your community forum profile details for Talktalk staff to identify your particular account. Go via your avatar; settings; drop down menu. Add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

Lyn52
Chatterbox
Private Message TalkTalk
Message 6 of 7

I am having the same problem. During the last 2 days I've received 5 Mail Delivery System messages informing me that 5 individual emails which I sent several days ago could not be delivered. "Your message wasn't delivered because the recipient email provider rejected it ....... messages from 153.92.124.240 temporarily deferred due to unexpected volume or user complaints". All affected messages were to sky.com, yahoo.co.uk and aol.com email addresses and all messages are shown as "Sent" 

This is the same problem that occurred back in November but absolutely the solution found by email providers was not a long term fix!