hi there
i have a lineone account and pay for using this mailbox - i don't have talktalk broadband, telephony or tv services, etc.
A handful of observations / questions regarding mailbox level spam detection
(1) having gone from never getting mailed marked as spam by talktalk (i have a lineone mailbox), i recently discovered (just a few days ago) multiple emails in the spam folder.
This folder is the one visible when logged into my webmail i.e. not a local client spam folder but mailbox level
These emails go back to mid december 2024 i.e. it looks like something changed in terms of spam detection during December.
The majority too are legitimate
Could staff / admins advise what has happened?
NOTE: I currently use outlook 2021 as my local client, which of course has local spam filters - i'm not referring to them.
(2) despite searching through my webmail settings, i couldn't find a single option regarding this mailbox level spam filter.
I was hoping to relax how stringently it filters (to lessen the false positives) or turn off the filtering altogether. Are either of these possible?
(3) despite marking legitimate emails as not spam, one sender's messages are still being flagged as false positive. Is there a way to mark them as a safe sender?
(4) tbh i was expecting marking items as not spam to become safe senders automatically, so what exactly does the "not spam" command do?
Does it simply move the email(s) in question to one's Inbox?
Does it train the spam filter in any way?
Regards,
Gary
