unable to sign in my account

[tombrandon]

engineers can you please help me sign into my e-mail address very urgent

[Arne-TalkTalk]

There is an unexpected outage with My Account this morning

[BrianzonRE]

Why can't I sign in now

[Arne-TalkTalk]

Hi Hurst

Are you able to test with another handset?  T

he check base error could mean the actual handset is faulty/ not charged.  

[Gliwmaeden2]

@Hurst, there will be no staff support on here before Monday now. 

The customer you care for should be registered with Talktalk as vulnerable.

This should help support agents prioritise sorting this fault.

Please read this:

https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility

Contact them by phone / Chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If you still need help via the forum, please return to the message board and click on start a new topic in the HOME PHONE section of the forum. 

You find this in the forum menu under "help with your service".

Also ensure that the customer's profile details are completed.

It's better if they can sign in in their own right. You must make it clear who is the customer and who is the carer in the profile. 

Go via your avatar; settings; drop down menu....Personal Information. 

There is also an area called Private Notes. SAVE CHANGES. 

You might also have to send in proof of authority to act:

https://community.talktalk.co.uk/t5/Articles/Power-of-Attorney-Authority-to-Act-Deputyship/ta-p/2205...

[Hurst]

Telephone XXXXXXX REMOVED FOR SECURITY REASONS is out of order, it originally stated check base. Now there is nothing. People dailing in get the ring tone but it does not ring on the phone. I have been trying for two days for some help. This line is connected to an emergency Care Link and we assume this is not working. I am Mr XXXXX, XXXXX carer.. On XXXXXXX REMOVED FOR SECURITY REASONS. 

[Gliwmaeden2]

@Rogerburgin, if you still need help, please start your own thread. 

You need to return to the message board and click on start a topic. 

Also add your Talktalk phone number or account number in the Personal Information area of your community profile. Go via your avatar/name; settings; drop down menu....SAVE CHANGES. 

Staff will pick up your new topic during the week. They respond daytime, Monday to Friday. 

[Rogerburgin]

I'll try again later 

Thanks

[Rogerburgin]

Thanks 

[Ady-TalkTalk]

Hi tombrandon, what problems are you having with your email address? Are you struggling to login to webmail?

Ady

[Gliwmaeden2]

I'll move this to the email section of the forum, @tombrandon.

Staff are not on here every day though.

Please ensure that you follow the instructions I gave you on another thread for completing your community forum profile details. 

@Gondola may be able to help. Otherwise use Chat support.