webmail - user deactivated

[PhilipClark]

I'm locked out of my talktalk webmail account user is deactivated how do I retrieve my emails I think Ive entered the incorrect password when signing in Ive tried changing password but still deactivated

[Ady-TalkTalk]

Hi PhilipClark, make sure you'e always using the correct URL if you use the legacy URL you'll get the deactivated error. 

https://apps.talktalk.co.uk/appsuite

Ady

[PhilipClark]

Ok thank you I think Ive managed to retrieve the account not sure how!

[Gliwmaeden2]

Both you and your wife cannot access emails via the same sign in, @PhilipClark ?

Your other post:

https://community.talktalk.co.uk/t5/Email/talktalk-webmail-account-deactivated/td-p/2993858

Make sure that the affected email addresses are noted in Private Notes, at the end of Personal Information. 

You also need to complete your community forum profile details for TT staff to identify your account.  Add your Talktalk landline number or account number; account holder's name etc.

Go via your avatar/name; settings. SAVE CHANGES.