Ask us about your TalkTalk email account and Webmail.
on 09-09-2024 04:25 PM
I cannot access talktalk webmail. Each time I try to sign into talk talk mail it will not accept my email address password. I have checked my password in my mobile and it is correct. I have tried putting in Talk Talk password nothing works. All I want to do is access online mail to delete the rubbish emails from continually downloading onto my phone. My email account is working perfectly on my phone and other devices. I used to be a Post Office and Shell customer and deleting server emails that bloated my phone was so easy. Not now.
30-09-2024 02:23 PM - edited 30-09-2024 02:24 PM
If you have an issue, @sadlysad, please start your own thread
Simply jumping on another customer's topic gets in the way of their support, and you will need to explain what your own issues were.
Please return to the message board and click on start a topic.
on 30-09-2024 11:39 AM
No chance
i am waiting 8 weeks and 14 missed by talktalk appointments to deal with complaint
every one ‘understands’ but actually no resolution it’s a disgraceful customer care and intimidation
on 30-09-2024 10:19 AM
That's great. Thanks for posting back to let us know its sorted.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 27-09-2024 04:43 PM
Good news. Not heard from Shell but thought will try signing into Shell mail. Still had copy of password and it worked. Allowed me to delete all unwanted e-mails. Never thought I was still signed into Shell. Anyway when you mentioned Shell you gave me the idea. Many thanks for all your help. Problem solved.
on 27-09-2024 10:05 AM
Nothing so far but early morning here.
on 27-09-2024 07:22 AM
Hi Jim1949, you should have been contacted by our colleagues on the Shell migration team. Have you heard from them?
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 25-09-2024 06:56 PM
My problem seems to be that I still have. a Post Office e_mail address and should have a Shell e_mail address. When PO changed to Shell was told PO e_mail would work and just keep it. So TalkTalk require Shell for Webmail.
on 25-09-2024 11:17 AM
Could you drop me a personal message with the affected TalkTalk email address please.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 25-09-2024 11:07 AM
Thank you.
on 25-09-2024 08:23 AM
Hi Jim1949, I've asked the email team if they're aware of what could be causing this. I'll post back once I hear from them.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 19-09-2024 10:25 PM
1, Using Windows 11 laptop
2, Tried Edge,Chrome and Firefox
3,Added e-mail address that Talk Talk use.
4,Adding e-mail password.
5,Checked password on device by deleting server password then re adding it and it automatically accepts it.
6, no it still does not accept password.
7 if I tap forgotten password will it only be the e-mail password I reset and not TalkTalk account
8.Of course I would have to reset all my other devices e-mail passwords
on 17-09-2024 01:26 PM
Hi Jim1949, are you still having problems with this? There were some issues when TalkTalk took over the domain, but those shouldn't still be present now.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 12-09-2024 06:50 PM
Tried Firefox,Edge,Chrome on my Windows laptop, makes no difference. Incidently after trying too many sign in sttempts on mail I get blocked and can't sign in for some time.
on 12-09-2024 12:13 PM
Hi Jim,
Which internet browser are you using, have you tried more than one?
Chris
Chris, Community Team
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on 11-09-2024 04:21 PM
Don't have much confidence in a resolution in the short term.
on 11-09-2024 12:28 PM
No luck signing into webmail. Deleting emails on phone only to see them pop back in.😉
on 11-09-2024 11:14 AM
Hi Jim1949 I'm having exactly the same problem, I've spent on 2 different days over 45 minutes each time with one of their Technical members + it just will not work on desktop.
Like you I just want to clear up all the rubbish emails!
No luck so far
on 11-09-2024 10:53 AM
Hi Jim1949,
How are you getting on, is it still not working?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences