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email support

Ask us about your TalkTalk email account and Webmail.

webmail

Jim1949
Participant
Private Message TalkTalk
Message 19 of 19

I cannot access talktalk webmail. Each time I try to sign into talk talk mail it will not accept my email address password. I have checked my password in my mobile and it is correct.  I have tried putting in Talk Talk password nothing works. All I want to do is access online mail to delete the rubbish emails from continually downloading onto my phone. My email account is working perfectly on my phone and other devices. I used to be a Post Office and Shell customer and deleting server emails that bloated my phone was so easy. Not now.

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18 REPLIES 18

Message 1 of 19

If you have an issue, @sadlysad, please start your own thread

 

Simply jumping on another customer's topic gets in the way of their support, and you will need to explain what your own issues were.

 

Please return to the message board and click on start a topic. 

Gliwmaeden2, a fellow customer.

sadlysad
Visitor
Private Message TalkTalk
Message 2 of 19

No chance

i am waiting 8 weeks and 14 missed by talktalk appointments to deal with complaint

every one ‘understands’ but actually no resolution it’s a disgraceful customer care and intimidation 

Lm
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Message 3 of 19

That's great. Thanks for posting back to let us know its sorted. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 19

Good news. Not heard from Shell but thought will try signing into Shell mail. Still had copy of password and it worked. Allowed me to delete all unwanted e-mails. Never thought I was still signed into Shell. Anyway when you mentioned Shell you gave me the idea. Many thanks for all your help. Problem solved.

Message 5 of 19

Nothing so far but early morning here.

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Message 6 of 19

Hi Jim1949, you should have been contacted by our colleagues on the Shell migration team. Have you heard from them?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 7 of 19

My problem seems to be that I still have. a Post Office e_mail address and should have a Shell e_mail address. When PO changed to Shell was told PO e_mail would work and just keep it. So TalkTalk require Shell for Webmail.

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Message 8 of 19

Could you drop me a personal message with the affected TalkTalk email address please. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 9 of 19

Thank you.

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Message 10 of 19

Hi Jim1949, I've asked the email team if they're aware of what could be causing this. I'll post back once I hear from them.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 11 of 19

1, Using Windows 11 laptop

2, Tried Edge,Chrome and Firefox

3,Added e-mail address that Talk Talk use.

4,Adding e-mail password.

5,Checked password on device by deleting server password then re adding it and it automatically accepts it.

6, no it still does not accept password.

7 if I tap forgotten password will it only be the e-mail password I reset and not TalkTalk account

8.Of course I would have to reset all my other devices e-mail passwords

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Message 12 of 19

Hi Jim1949, are you still having problems with this? There were some issues when TalkTalk took over the domain, but those shouldn't still be present now.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 13 of 19

Tried Firefox,Edge,Chrome on my Windows laptop, makes no difference. Incidently after trying too many sign in sttempts on mail I get blocked and can't sign in for some time.

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Message 14 of 19

Hi Jim,

 

Which internet browser are you using, have you tried more than one?

Chris

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Jim1949
Participant
Private Message TalkTalk
Message 15 of 19

Don't have much confidence in a resolution in the short term.

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Jim1949
Participant
Private Message TalkTalk
Message 16 of 19

No luck signing into webmail. Deleting emails on phone only to see them pop back in.😉

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Lee78inEssex
First Timer
Private Message TalkTalk
Message 17 of 19

Hi Jim1949 I'm having exactly the same problem, I've spent on 2 different days over 45 minutes each time with one of their Technical members + it just will not work on desktop.

Like you I just want to clear up all the rubbish emails!

No luck so far

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 18 of 19

Hi Jim1949,

 

How are you getting on, is it still not working?

Chris

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