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Community Team

Hi Andy

 

Thanks for your reply.

 

I've completed another line test which is now clear.

 

Have you tested with a different router at the test socket? I can then pass this over to our Network Team for investigation.

 

Thanks

 

Debbie

ABC24016708
Team Player

Hi Debbie, did you get my last message? I did do as you suggested and things are no better.

 

The fact is that I keep losing internet altogether even though I am still connected to my router, and the speed has dropped even more although it is not consistent. Sometimes I can get up to 9.0 but generally it seems to be between 4 and 6?

 

Could this be down to the router? I can't see it being that as I got the same results using an alternative router.

 

If you did get my previous message, did you pass this on to the Network Team?

 

Regards

 

Andy

Community Team

Hi Andy

 

Apologies, I did not receive your previous message. Did you post this on the Community thread or send via Private Message?

 

I have asked our Network Team to take a look at this fault and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

Community Team

Hi Andy

 

The next step will be to arrange a BT Openreach engineer visit.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie